We go back every year because the staff is amazing. Their staff retention is great and we have learned the staff. It is wonderful to return and they are there welcoming you back. Big thanks to Carmen, Edith, Fonzi, Furman, and Samuel. The Spa is very nice. Best message. Food is always excellent. It is an older resort but still very nice and clean.
Connie
10 晚家庭旅程
6/10
Overall experience resort needs some renovation and updates.
Laurie
3 晚家庭旅程
8/10
Ok
Zazil
2 晚行程
6/10
Kayla
4 晚行程
8/10
Candace
3 晚行程
4/10
JUAN
3 晚行程
8/10
Staff was terrific. Resort needs overdue maintenance and improvements. Food was good, but many options were removed from previous years. Great beach location.
improvements.
Gary John
7 晚浪漫旅程
10/10
Richard
7 晚行程
10/10
Slightly outdated, but the staff was fun and friendly. Food was great
Adam Michael
5 晚行程
8/10
First time in Cancun and this was our first all inclusive resort. The staff was amazing...So friendly and helpful and all with a smile!
The building could use a bit of TLC.
Lesley
7 晚浪漫旅程
8/10
Love the staff at this hotel, they are truly amazing and are what keeps us coming back. We love the size of this hotel and it has amazing ocean view rooms. The food is good. The hotel itself is tired. It could really use some updates to the rooms. The pool could use a little more care as well. The views, the beach and the staff is what keeps us coming back.
Amy
6 晚浪漫旅程
10/10
Todo bien en general
JOSE
6 晚浪漫旅程
10/10
Staff are Amazing - they make this place. Shout out to bar staff.
Katie
5 晚行程
4/10
kevin
4 晚行程
10/10
Todo estuvo excelente
JUAN DANIEL
1 晚浪漫旅程
2/10
The property should be condemned! Black mold visible. Holes in the building structure. Rusted jaquzzi tub, shower, & toilets. “All inclusive” needs to be changed to but some, get some. Restaurants food quality was horrible. Choices were lacking & good food you had to pay extra for. Worst experience ever in MX! Left the resort early due to these issues & they did not accommodate the issues or even giving any kind of refund or paying back for days missed.
matt
9 晚家庭旅程
4/10
No entertainment. First room was unsatisfactory. Phone and lights didn’t work. Had to upgrade for $20/night. Staff at restaurant was great. Place was outdated. Won’t go back however there were people there that had gone back
Lorraaine
7 晚浪漫旅程
2/10
I would never stay here again. Worst vacation ever.
Luis
8 晚浪漫旅程
8/10
small and intimate to just relax without a million people around, nice views of the ocean, staff was excellent.
David
3 晚浪漫旅程
6/10
Beach is great! Rooms are clean. Everything could use an update. Staff are over the top welcoming and friendly. Food is ok!
Crystal
10 晚浪漫旅程
2/10
The staff was lovely, friendly and accommodating. This is the ONLY good thing about this property. It is dirty and clearly has not been panted in years. Only one elevator worked while we were there and the one that did was small and could accommodate only 5 people. Certificate of safety was no where to be found. I hope you like dragonflies because they are everywhere, including in our room. The towels were dingy in color with holes in them. The food is fair at best. There is nothing redeeming about this property. Make sure your tetanus is up-to-date.