For my wife and me this was our first time at Haven Riviera - and what a fantastic…
Perfect location, perfect rooms, perfect dining, safe and clean.
此住宿聲明其有遵循重啟旅遊國家指引 (墨西哥)及Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。
提提你，儲齊 10 個印花即可兌換 1 晚獎賞*住宿
SPA 天天開放。18 歲以下住客禁止進入 SPA。
泳池 24 小時開放
18 歲以下住客禁止進入 SPA。
住宿採用消毒劑進行清潔；各批旅客入住之間以消毒劑清潔經常觸及的表面；床單及毛巾以至少 60∘C/140∘F 高溫清洗；客房大門於清潔過後進行密封處理。
此住宿確認有遵循Safe Travels (世界觀光旅遊委員會)清潔及消毒指引。請注意，不同國家和住宿的文化和旅客政策或會有所不同，顯示的政策由住宿提供。
We checked in easily. Our room was ready for check in. A little disappointed that the partial ocean view was almost not a view at all. Room was clean and well stocked. Room service was excellent as well. Restaurants had great food and service. The bars on the other hand need better stock. I tried a few of my favourite drinks and the bar tenders did the best with the ingredients they were supplied with. Not all bars were stocked equally. The grounds were spectacularly kept. Nice sized resort, easily go to the pool and beach and restaurant without walking miles. There were a couple of instances with guests that were acting inappropriately and the staff quietly fixed the situations, handled very well.
Varina, 1 晚旅遊, 2021年03月30日
The resort is a high end resort for adults. Very well structured with great views all around to get great pictures. The staff were friendly and helpful. The resort was very clean and maintained its cleanliness throughout my stay. The food at the restaurants were really great. The breakfast restaurant needs more food options, but room service breakfast was better. The bars were stocked with top shelf liquor and was served upon request. The overall stay was great and would highly recommend. You will feel safe here as it is a private resort, so no stragglers could get on the premises. Also, the resort sits about 2 miles from the road so its very difficult for anyone to just enter the resort property. The only con is that this resort is 20-25 minutes from hotel zone so if you want to walk around cancun and attend local bars, you have to take a taxi which is like $70USD roundtrip. But however Haven is amazing and I would always come back and stay there.
Highly recommend Haven for a couples only trip. We stayed for our 30th anniversary in a Serenity Romance Suite and it was wonderful. Would definitely go back!
4 晚旅遊, 2021年03月28日
The hotel is ok, to be honest I was expecting a little bit more, the drinks at the Pool are awful, they taste cheap, I ordered a non-alcoholic pińa colada and it was terrible, my husband was trying different alcoholic beverages, and he said that they were just ok, the food is ok as well, not the best, buffets are average, and the quality of the food is average as well, Olios restaurant is very good, the pools are great, the spa is fantastic (my favorite part), the suites have beautiful views, but they don’t have a ventilation system in the WC so when someone poops the whole suite smells very bad, customer service is good, everyone is very polite. In general, I rate the hotel with a 7 or 8, on my next visit to Cancun, I would definitely not stay here and I will upgrade to a nicer hotel.
Carolina, 3 晚旅遊, 2021年03月12日
This resort has good and lots of bad . The resort is new and in great condition. Rooms smell amazing and the we loved our suite . Service was also great . We had Luis as our butler and he went above and beyond. He is the best thing about Haven resort . The biggest issue we had was the food was awful and the drinks were very very weak . I know that food at all inclusive isn’t going to be the best , but this place was really lacking . Several other guests said the same thing . This resort has a chance to be a 5 star hotel while things are slow during Covid . I don’t think they’ll do it . This was a huge disappointment. I am building a travel agency and I don’t think I’ll recommend this hotel to my clients . Luis was the only reason the trip wasn’t completely a bust. Lastly , the tv and WiFi in the rooms are awful . So we weren’t able to watch anything on our down times .
Marian, 3晚好友同遊, 2021年02月18日
The staff was extremely attentive and hospitable. Great service all around from the restaurants, bars and waiters. Hotel is well kept, beautiful and in a great location. I would highly recommend this hotel 5 ⭐️⭐️⭐️⭐️⭐️
Jade, 1 晚旅遊, 2021年02月15日
This resort is so amazing and I will be visiting again next time in Cancun. The resort had activities everyday, along with 5/6 different restaurants, shows to watch in the evening, DJ in the evening at the swim up pool bar and everything. You do not have to leave this resort for anything! The only issue I had was the jets not working in the jacuzzi that was in the balcony and they come up right away to fix. First experience to Mexico was everything thanks to Haven Riviera.
Valerie, 3 晚旅遊, 2021年02月11日
It was amazing
Zonela, 2 晚旅遊, 2021年02月05日
What an amazing resort! If you’re looking for rest and relaxation this is the place to be. My husband and I (early 30s) absolutely loved every minute of our stay! I highly recommend Haven Riviera if you are looking for a RELAXING location with tons of food options (& an awesome cafe for coffee and ice cream!), amazing service and top notch covid precautions. The resort was definitely not overbooked. It felt like we had the entire place to ourselves! The front desk was kind enough to upgrade our partial ocean view at no charge to a full ocean view room w/ balcony but after we checked in and saw the swim out rooms below us we ended up paying an extremely low rate to upgrade and it was SO WORTH IT!! When you upgrade to the swim out rooms you get the “serenity” experience with a butler, Aromatherapy, exclusive dining areas (more food options!!) and 30 minute unique spa experience everyday if you stay for more than 4 nights. The resort is a short 15 minute drive from the airport and maybe about 30ish minutes to the Cancun hotel area and shopping but so worth it. We cannot wait to come back and bring our friends and family to this amazing paradise!! As for entertainment, there was a nightly show at 9:45pm for about an hour. While we were there we saw a magic show, Latin dance show, breakdance and trivia night and we were really impressed with all the shows. After it ended, there was a DJ who played for a couple of hours. The on-site photographer Fernando is a MUST!!
4 晚浪漫之旅, 2021年01月28日
Everything was just perfect. From food to staff to property everything was wonderful.