8/10 Very Good
Jan 10, 2025
Overall great, but bathroom could be cleaner
My family and I found that we were arriving nearly 2 hours earlier than our original check in time, so I called to see if there were any rooms already available that we could check into early so that we wouldn't be stuck with our luggage for 2 hours in the middle of Buena Park. Luckily, the front desk immediately let us know that we could check in early and upon arrival upgraded us to a bigger room for free! The extra space was wonderful after traveling for so long. The rooms were well prepared and stocked, and it felt very comfortable staying in this room. My only issue is that the floor of the bathtubs were quite stained and dirty, meaning it wasn't being cleaned very well. Luckily for my family we don't trust hotel tubs so we brought shower flipflops so it didn't really weigh on our minds. What we did have a problem with was on the final night of our stay, in the middle of the night we saw a silverfish on the bathroom floor! Which meant that there was dirty moisture or grime not being cleaned somewhere in the bathroom. For the most part, it was quite clean. But the presence of silver fish is very telling of the cleanliness of the nooks and crannies of a bathroom.
Verified traveler
2-night family trip
Verified Hotels.com guest review