We had a reservation confirmed months in advance to stay and attend an event. About 30 mins before we arrived for check in, the property told us they were overbooked and we would not have a room. We were traveling as a group and families who arrived after us received a room, but there was no explanation as to why ours was not available. The hotel staff tried by looking for a replacement which was nice, but overall our experience was poor because of the unplanned and unnecessary complications. We spent time hopping between various hotels when it shouldn’t have been an issue to start with because we had a reservation.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年2月22日
Awsome
It was the best hotel we ever stayed at. Very luxurious. The pool that went outside was rather cool. Can’t wait to book my next visit
Casey
Casey (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月22日
Angel
Angel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月21日
Scott
Scott (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月21日
We were a little disappointed as we asked for a king size bed and ended up getting a two double queens. There was no compensation for it.
Torey
Torey (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月21日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年2月21日
Jerrod
Jerrod (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月20日
Elizabeth
Elizabeth (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月20日
Paige
Paige (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月19日
Very nice Hotel
Tim
Tim (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月19日
Tyrone
Tyrone (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月18日
Arturo
Arturo (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月17日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年2月16日
Zachary
Zachary (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月16日
Stewart
Stewart (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月15日
James
James (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月15日
Teresa
Teresa (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月12日
Extras
Got drink credits could not use them because the bar closed early
Could not find reservation
Gave us the wrong room type