After speaking with Ken about checking in, he informed us he had no rooms available. No fault to him, he said he had no housekeepers to get rooms ready. I asked for a refund and he stated he could not refund me my money because I went through a 3rd party, which is Hotels.com. I contacted Hotels.com and chated with an agent who said he has to verify with Ken before he could refund my money. We were unable to stay at this hotel and I was forced to book another. As of today I have still not received any refund.
Roy
Roy (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年7月23日
Don’t Do It!
The first thing I was told on arrival was if I wanted to see the room. Never in my life have I been asked that! I was told because the room looks nothing like online and she was right! The room had crumbs and dirty footprints on the bed and people were living out of the room next door. We decided not to stay after seeing this and paid twice as much somewhere else and they are refusing to refund me my payment they took prior to arrival! DO NOT BOOK THIS hotel!
Cristin
Cristin (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月19日
Good
Fto
Fto (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年7月5日
Anna
Anna (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年7月5日
It’s ok it not much around
JessicaBraids
JessicaBraids (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月2日
Krystal
Krystal (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年6月29日
The room, hallways, elevator, front area, etc haven't been cleaned in months and haven't been updated in years. The room had weird stuff on the walls and the furniture and fixtures were literally falling apart.
The lady at the front desk was really nice, though.
James
Expedia 真實旅客評價
2/10 欠佳
2024年6月24日
Run. Away.
My 16 year-old dubbed this the Crack Shack. Although the person at the front desk was very nice, the place was a mess. This was one of several Hotels.com bookings where there were apparently permanent residents at the hotel -- some kind of government subsidy thing, it appears, because they don't seem to be employed. They just hang around the exits and lobby all day.
John
John (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年6月17日
Definitely not like home, but it served it purpose for the day.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年6月10日
Smelled of marijuana, dirty dingy walls and furniture.Do not recommend at all.
Ashley
Ashley (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年5月28日
Joreen
Joreen (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年5月26日
Nice stay
Krystal
Krystal (4 晚家庭旅程)
Expedia 真實旅客評價
4/10 一般
2024年5月24日
Fred
Fred (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年5月3日
Horrible!
The hotel looked nothing like the pictures, the lobby smelled and elevator did as well…keys would not work to room sinks were stained ceiling leaking window broken microwave dirty inside shower stained bed made sloppily was scared to sit down in room ..very dirty ! Only stayed 2 hours and did not return would actually love a refund !
Andrell
Andrell (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年4月10日
Andrew
Andrew (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年3月22日
The whole stay, I had no hot water. I could not relax in shower or tub. Other than that it was good.