Never have I visited a worse Hilton property. Here is the direct response from the Hilton, as I went through you, the refund will need to come through you as well.
Subject: Guest Survey - Your Stay At Hampton Inn & Suites
Good Afternoon
I have received the feedback from the recent Guest Survey you completed regarding your stay at our property. Firstly, thank you for the feedback you’ve provided regarding your stay at the Hampton Inn & Suites Valdosta/Conference Center. I sincerely appreciate you taking the time to share your feedback with us regarding your concerns. Please be assured this is not the impression we want to leave with our valued customers. I am constantly monitoring the performance of our hotel against Hilton's high service and quality standards. Comments and insight from our guests enable us to continually improve and exceed quality standards. Please be rest assured that your concerns have not gone unnoticed and will be addressed immediately. Your loyalty to Hilton is very important to us, these details allow us to assess the service we are providing and in turn, will make us aware of opportunities for improvement.
Due to issues experienced during your stay, I invoked Hampton 100% Satisfaction Guarantee as per your request via the survey for the issues experienced during your stay.