We enjoyed our stay at the Rockaway for the most part. The hotel is nice especially considering the surrounding area. There are multiple nice areas in the hotel that you can relax including the pool, two dining areas, a lobby & two rooftop lounges.
The morning dining area was exceptional. My husband has dietary restrictions & the staff, manager, and chef were accommodating & attentive to his needs which put him at ease.
There were a few snags in other areas though. Upon arrival, the AC in our room was broken so our room was stuffy. It worked when turned on but made a high buzzing sound. I asked to change rooms & was told that all the rooms did that. I knew better so insisted on moving rooms. I was right because our next room was cool and quiet. It felt like the staff was trying to get out of improving our situation. Then the shower was really hard to figure out. I asked the front desk how it worked & this time another person told me that they didn’t know how it worked either & referred me to an instruction manual. At a 4 star hotel, I should be able to shower without a manual.
There was also no coffee maker or waters which must be a NY thing. Ok, but we had to refill waters in the hallway from a fountain. 4star places should have these basics in each room OR a snack shop in the lobby. Even some basics behind the counter to buy. Service was excellent! Bikes & beach supplies avail to guests made it fun for us. All staff were A just a few tweaks needed to make it perfect.
