The breakfast is excellant. However, there were many minor details which were not caring enough, given the relative high price of the room. For instance, I requested for an early check-in during booking but the room was at least an hour later than the quoted check-in time. Moreover, there was supposed to have two bathrobes all the time, which was not so and even no bathrobe was provided after the room was cleaned!
Not to mention the fact that the shower pressure was really weak!
Excelente el servicio en General es Magnifico hacen todo por hacerte sentir como en casa .. vale totalmente la pena
Kenneth
Kenneth (4 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月20日
Marina
Marina (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月13日
A
A (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月7日
Mehul
Mehul (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月7日
Carlos
Carlos (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年1月8日
Jake
Jake (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2023年12月31日
Unfortunately, our check in process was terrible. We had traveled all day and did not expect our rooms to be ready when we got there at noon so booked a tour and came back around 4:30pm. When we came at noon the person at the front desk told us she didn't know when our rooms would be ready because the family in them had a late check out. We did not need to be in the rooms until 4:30 so we didn't worry about it. when we returned at 4:30 the rooms were still not ready and we were told there was nothing they could do, the rooms just weren't ready. This is a 5 star hotel which charges 5 star hotel prices... check in is at 3pm. The staff was rude and unhelpful. We have stayed at numerous luxury hotels and have never had such a terrible experience.
Not only were the staff unhelpful but the service for breakfast was equally bad. Cream for the coffee never came, the orders were not taken properly and we were overcharged both mornings. Overall we were very disappointed in our stay. The only very friendly staff was the doorman.
I want what I bay extra in the hotel back to my credit card account from you or thr hotel
ahmed
ahmed (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年8月4日
Chiara and Brian
Chiara and Brian (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年6月21日
Excellent
Stanislav
Stanislav (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年5月19日
A gem in the 8th arr.
Rarely do you find a hotel that "checks all the boxes" for excellence as does this fine hotel. From the moment of check in to check out, this hotel is a real gem. The staff is top notch, the furnishings and the rooms are excellent. We loved our balcony room especially.
Ronald
Ronald (8 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年4月11日
가성비좋은 럭셔리호텔
일단 개선문이 도보 5분도 안되는 거리에 있어 훌륭한 위치입니다. 직원들도 세련되었고 특히 큰 발코니가 있는 방으로 업그레이드받아 밤에도 샹제리제거리 야경을 즐길 수 있어 행복했습니다. 다만 아침식사는 뷔페식+주문하는 형식인데 사람이 너무 많아 서버들이 정신없어 보였고 주문한 메뉴가 너무 늦게 나왔습니다. 아침식사 빼고는 전체적으로 만족한 호텔입니다