三科考德旅館 - 巴黎

Booked this hotel for our honeymoon. Upon arrival we were checked in and whilst being taken to our room we were informed the spa and gym facilities were closed up for 5 of the 6 days we were staying but they said 'it was fine as we were staying for a long time'. We had paid a lot of money to stay in this hotel for the facilities and found it unacceptable to be informed upon check in that it was unavailable. The hotel manager was very dismissive of our concern and showed no remorse and simply offered us a refund. He didn't seem to care whether we stayed there or not and that their policy is to simply inform guests upon check in. We appreciate being able to cancel and receive a refund but not happy with the service and lack of communication as we needed to find a last minute hotel to stay in paris during the Christmas and new year period. This is not what we would expect from a 5 star hotel. They had plenty of opportunity to inform us prior to our arrival, as I had been in contact with them regarding as a honeymoon surprise for my wife.

Like the location but we had to call the staff to fix our bathrooms and toilets—no water

Upon arrival, at 12 pm, the front desk informed me we would have to wait until 3 pm. So my family and I go and grab lunch, we got back at 2:30 pm and the front desk informed us again we have to wait until 3:00 pm, we are full. First 5 star hotel I've been to where we would need to wait until exactly 3 pm, which was a bit irritating as my family and I were exhausted. At 3:07 pm, room was finally ready. As we went into the room, it looked nothing like the picture I saw for Deluxe, which when I called downstairs, he assured me it was deluxe, that the standard room was half the size... which I couldn't fathom because the room was already quite small. Nicely enough, they upgraded me to the duplex (2 story with stairs), which was a nice gesture but with a 2-year-old, having stairs was towards the dangerous side, as my wife and I had to be constantly on our toes. Next issue, we had a clogged toilet at 10 pm, when we called downstairs, they informed us there is nothing they can do because maintenance had already gone home and won't be back until 8 am... LMAO how was are suppose to use the toilet for the rest of the night? That is absolutely horrible for a 5-star hotel, a simple plunger wouldv'e solved the issue. Only 5-star was the gentlemen helping with the suitcase, didn't want us lifting a finger. Okay hotel, but wouldn't stay here again or recommed to friends.

Le Cinq is a wonderful hotel with excellent amenities, convenient location, and outstanding service. The hotel is very artistic, which means that it was made with very custom, high quality, and modern features and finishes. Switches, televisions, bathroom sinks and other gadgetry must be learned. The English speaking staff was very helpful and made us feel welcome at all times. The location was great for us as we chose to walk to many landmarks and restaurants. We would definitely stay at this hotel again.

Spectacular. This whole experience was so lovely. The two story layout was a bit challenging with a lot of luggage as there's not a lot of storage. However EVERYTHING else in the room was truly magical, including the tub next to the bed! Definitely on our list to recommend to friends going to Paris for a romantic getaway.