I reserved via hotels.com, and discovered afterward that there was an additional $150 fee for having a pet. This more than doubled the cost of my stay here.
In the morning, there was no hot water, so I ended up taking a cold shower. First time I've ever experienced that in a hotel.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年2月17日
corey
corey (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月17日
Good part: beds are comfortable
Bad part: they charge high fee for kids buffet for breakfast (kids eat three strawberries and one piece pf bread). Breakfast should be free for kids under 12 period!
They also charge 150 dollar pet fee (we didn’t bring our dog).
Rooms are old and without a fan in the bathroom.
Ana
Ana (1 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月16日
Good Hotel/Not a Good Night's Sleep
The bed was surprisingly uncomfortable and sagged in the middle. I kept waking up with a sore back. The walls here are very thin. We had security called on us from a nosy neighbor who kept banging on our wall and called the front desk about noise - all were doing was listening to music at low volume, before 10:00pm. However, we were kept up all night from hearing someone snoring nextdoor. Overall, it's a nice, clean hotel with a great courtyard area. But don't come here if you want a great night's sleep.
Sylvie
Sylvie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月11日
Tom
Tom (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月10日
Tired
The Hotel is nice however our room needs to be renovated we got the impression it needs a facelift. Hallways are just white walls no art or decor and the room furniture was scuffed. The bed was comfortable and the heating until is the old kind that makes a lot of noise in the corner by the window.
真實旅客
1 晚友伴旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月10日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
Robyn
Robyn (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年2月5日
Mali
Mali (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月5日
Okay Stay
It was a convenient location for my trip but the rooms are quite beat up for a 3 star rating.
Disappointed with breakfast menu. The buffet had better options like fruit.
You can hear traffic noise in the room on the side facing the freeway.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月2日
Wade
Wade (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月1日
Fast checking with my dog
liuji
liuji (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月29日
Kelley
Kelley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
My favorite hotel in San Rafael
Arthur
Arthur (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月25日
Christina
Christina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月21日
Good but not great
The outdoor pool was nice. Pool temp was good in the winter and the hot tub temp was great. The room was fine but lacked a sofa to sit. The bathroom was small and did not allow room for an elongated toilet. The shower was sufficient. Beds were adequate but not memorable. TV works as expected. Not all electrical plugs at bedside table worked. The ceiling was uneven and the different sheets of sheet rock could be seen. The room felt dated because of the workmanship of the finishes. Breakfast is additional and expensive for the basic fare provided. I will eat somewhere else if I stay here again. I would stay here again, but hope these deficiencies get worked out soon.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月16日
carlos
carlos (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月8日
Ramamurthy
Ramamurthy (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
Very nice hotel but with issues.
The only thing is that the room heater was quite loud and therefore, a bad night's sleep.
The other issue was with Hotels.com.
Online it clearly shows breakfast included but, the hotel said they didn't show that in their system. I had to show them the email confirmation which shows breakfast included. They then honored it and gave us breakfast for 2.