Our room was basically in the lobby and in front of the elevators, so it was very loud. The door got stuck every time we opened it. You had to body slam the door to get in. The room had a weird smell. It was not clean, there was hair in the sink, dirt in the drawers, and the tile floor was disgusting and left our feet filthy. The fridge door gets stuck and won’t close without force. The main curtains were fake and only for decoration, so only the sheer curtains work. So you can’t block out light from the parking lot or people going in and out. The toilet paper holder was broke and every time you used it, it fell off. For the money that was spent I would expect the little things like that to be fixed. And for the $100 cleaning fee I would expect it to actually be clean when I walk in. The other things, the tv was super dark and was already as bright as it would go. The hot water took a very long time to heat up and the shower had almost no water pressure. I will look elsewhere for a hotel in that area next time.
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年12月25日
Never again
We will never stay here again. The room smelled like death. The room had dead worms on the floor and the pillows were bad. Try to talk to desk staff about it and was told that there was no other rooms available and then went back to her personal call. For $170.00 a night we were very disappointed.
Donald
Donald (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Tiago
Tiago (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月1日
Will not be returning
Bathroom was horrific. Tub was stained brown. Layer of dust around all edges and corners of the bathroom. Grout was dirty. Stains on walls and on the door. Furniture in the room was stained, dirty and chipped. All the furniture badly needs to be replaced. Phone was not working when I tried to call front desk. There were some good things. The bed was comfortable. It was probably a new mattress. Pool area was quite nice and mostly quiet. Breakfast was fine. Front desk people were nice. We stayed here to visit family nearby but we will not be returning to this hotel unless they do a full top to bottom renovation.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月20日
Cucatachas
I would said wasn't expected to find cucatachas twice during my visit. Once by the coffee and second by my headboard
Alicia
Alicia (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
No more BW for us
Hair and trash on floor. Large gaps around door. Half the bed falling down. Overall dirty. Asked for new room and was told nothing available. Most hotels booked in area and we were very tired, otherwise we would have left. And don’t see where I requested the handicapped room. And tv going out. Shampoo and soaps empty.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年11月13日
The room had a smell to it. The floor was damp
Frederick
Frederick (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月12日
Alan
Alan (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月11日
Disgusting! Bugs in room and shower.
Jay
Jay (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Great hotel
A hidden gem
Ronald
Ronald (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月9日
Ronald
Ronald (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月8日
Ronald
Ronald (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月7日
Pamela
Pamela (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Ronald
Ronald (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月3日
Abner
Abner (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月1日
Kristina
Kristina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Ronald
Ronald (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月22日
The place was out dated and had a musky smell. It was too late to switch hotels so we just stayed definitely not worth 253.00 a night