Stayed here terrible room dirty payed a £200 deposit they said I will get it back at end of stay when I went to leave they said it will take 2 days to come through I rang up and said can I get my deposit back and the lady behind the desk said she has forgot to do it, it has been 2 weeks I still haven’t received my £200 and they have blocked my number. There breakfast was disgusting iswell.
Kailum
Kailum (2 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月26日
Place was clean and comfortable
Louisa
Louisa (5 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月15日
GL
GL (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月1日
Several points for improvement
- The interaction with the receptionist was not the best. We were first asked to ensure all of our luggages are carried to the room which was on the second floor, we tried to negotiate however was not flexible. Then when the other receptionist saw us struggling to carry our luggages up with the stairs, they mentioned that it can be kept on the ground floor. Inconstant service offered which caused confusion.
- Moreover the heater was not working properly; we turned off the heater when we first got to the hotel and when we tried to turn the heater back on, it did not work. The following morning, we went to the reception to ask how to fix the problem, the receptionist mentioned that only the cleaners know how to fix this. We asked if there are any external heater that they offered but they said there were none and that we just have to be patient.
- Shower’s water pressure was poor and very cold water was dripping from the tank.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Emma
Emma (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月3日
Dirk
Dirk (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月25日
Stayed only for one night.The room was ok , but the phone was not working I have to go down two levels to ask for things from the reception.
Wifi didn't work at all on my phone or my family phones , says connected with no signal , so no free wifi as expected
Asmaa
Asmaa (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月25日
Alison
Alison (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月4日
One of the best.
I travel a lot and this is one of the best hotels I have stayed in.
The room was serviced and I did not need to ask
The room was huge with a great view of the garden
The shower cubicle was the nicest I have seen.
One area for improvement the WiFi, the codes were impossible even if you got the right one! The WiFi worked fine when reception put the code in but when it dropped of that was that.
A
A (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月30日
Lovely stay at Heatherbank Guesthouse. Everyone was friendly and welcoming and the whole place was spotless. Great breakfast too. Would definitely stay there again
Marguerite
Marguerite (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年9月29日
Happy London Stay
Great value stay, large comfortable room perfect for a family.
Lorraine
Lorraine (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月25日
Great option for our night in London compared to central prices. Tube line just down the road and northern line straight into Picadilly.
Easy parking friendly staff cosy and what you pay for. Quite a big selection for the continental breakfast
Louise
Louise (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年9月18日
Class
Jack
Jack (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月9日
David
David (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月9日
Old building , but with great location . Lovely garden . Basic breakfast . Friendly staff . Carpets need a good clean . Slept well first night . Second night a large party next door kept me up until 2AM
john
john (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月20日
Lovely family run guest house.
Bernadette
Bernadette (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月17日
Great stay!
Quick and easy check in, room was clean and had everything we needed for a pleasant stay.
Hayley
Hayley (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月17日
Family run welcoming guesthouse
We had a lovely couple of nights here, we were in London for the Eras show and needed somewhere with parking and handy for the tube. The family that own the guesthouse are lovely, plenty of off road parking and you can see Woodside tube station from the path outside the guesthouse. The house has a breakfast room that opens onto a beautifully maintained garden. Would highly recommend and would definitely stay again.
Darren
Darren (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年7月27日
Clean and comfortable
Quiet hotel in a busy location. Car parking was an added bonus.
Not a premium guest house but comfortable