Bathroom flooded smell all night terrible reception
Kamel
Kamel (3 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月28日
Great location but has gone down hill and in need of a revamp.
David
David (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月27日
Terry
Terry (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月25日
Worn hotel with terrible front desk and restaurants service
Scott
Scott (4 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月21日
I spoke with management while there, but the service was a nightmare. We have loved this hotel in the past and for my bday so I booked the penthouse, expecting a wonderful luxurious experience…. The room was so dirty. The coffee machine was empty, no cups, smelly /stale air.. they wouldn’t let me have an extra blanket and the room service NEVER answered . We had to go down and order the food and they said they didn’t have the time to drop off at our room…. In the morning we ordered to go breakfast (a BAGEL) and waited 45 mins in the lobby waiting area for it- it was not busy. The service and housekeeping has fallen drastically. Big disappointment.
Devon
Devon (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月9日
Yogi realy mare for a better experience. keep him
John
John (1 晚行程)
Orbitz 真實旅客評價
10/10 完美
2024年10月7日
Great location in WeHo with large rooms.
Paul
Paul (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月4日
Beautiful, great service
Debra
Debra (2 晚行程)
Travelocity 真實旅客評價
10/10 完美
2024年9月26日
xiaoming
xiaoming (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月10日
overbooked and had trouble checking in
stayed at hotel before, room was bellow par, billed from minibar without having taken anything, later reimbursed, Sloooow service at breakfast. Had much better experience in previous stay
Eduardo Aizenman
Eduardo Aizenman (3 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月9日
The hotel itself was nice, it’s in a great location and very walkable. The rooms are nice and spacious and overall the hotel is a good one. However the hotel staff at check in mentioned that they would block the amount on credit charge and upon checkout I could decide my final payment method, mentioning that cash payment is an option upon checkout. However when we went to check out I found out that my card had already been charged without my say so and I was never able to pay cash like Sammie and aumbry at the front desk said.
Mamun
Mamun (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月6日
everything was perfect
CLAUDIA
CLAUDIA (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月5日
The team, staff and hotel were all amazing! They went above and beyond to make us feel welcome and they were very much attentive to all our needs and requests! It was my second time staying there and they exceeded all expectations the second time around!
Antonia
Antonia (4 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月4日
All great
Jan
Jan (4 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月30日
Great stay. Good service is excellent. Housekeeping had some staffing challenges but were responsive when asked for special assistance.
Would go back.
Amirreza(Reza)
Amirreza(Reza) (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月23日
The spa room was amazing!
The staff was really nice and welcoming. The room was stunning, would recommend the spa room. The location was great and was easy to walk to the bars in West Hollywood. Would definitely get a room here again
Gregory
Gregory (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月21日
turqoise
turqoise (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月13日
Some of the staff was really amazing. And the pool/rooms were overall pretty clean. But this is far from a 5 star resort.
No coffee machine
No water in room
Hidden fees
Limited dining and limited in room dining hours
Small pool
But, extremely convenient location to WEHO.