Worst check in experience of my life. After booking received an email thru Expedia directing me to call the management company. I did so to request check in details for a Monday arrival, and was told to just wait, a second email would follow. He wouldn't provide any details by phone. Email arrived the next day, requesting passport scan, credit card, etc. This email came from expedia, but needed to go to a separate email address direct to mgmt co, which again was delayed. On arrival, I received another email indicating my card would not work for the deposit, strange as it worked fine at every other London vendor. We called again on arrival and the mgmt contact refused to provide any info by phone regarding the key access to the apartment, and only at this time, requested payment for cleaning by card before a text would be sent with the key access instructions. Turns out, the instructions included a picture of the front door, but did not include any mention that the key was not actually stored there. Several calls later, we were still stuck outside the bldg in the dark, in the rain, no lock box visible. This is after several more calls to the mgym co. Told us repeatedly box was to right of the main door. Only when another guest who rented thru the same company arrived, could see we were distraught and offered to show us where he eventually found the lock box after a similar lengthy ordeal, did we find it. halfway down the street in a different doorway LEFT side! 6 calls!