A lovely warm welcome on check in. We stayed in a superior double room which was a good size. Bathroom was nice, decent shower. Massive tv but the best thing was the view! It was spectacular. We had a clear view of the Shard, Tower Bridge, the London Eye, really breathtaking. The hotel was in a good location, about 10 minutes from the tube, shops and restaurants. Perfect for location us visiting the Excel and Holborn. Would stay here again.
Heather
Heather (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 5 月 11 日
Julian
Julian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 10 日
Sophie
Sophie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 6 日
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 5 月 4 日
Claire
Claire (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 4 日
Amy
Amy (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 5 月 1 日
richard
richard (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 28 日
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 27 日
Stephanie
Stephanie (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025 年 4 月 20 日
Nice room no hot water
Room was clean and good facilities but no hot water so could not have a shower after attending a concert or in the morning only a luke warm wash. Our room was on 21st floor although that shouldnt make a difference.
Hilary
Hilary (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 15 日
Aron
Aron (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 15 日
Tammy
Tammy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 14 日
We really enjoyed our stay. It was great that the room was slightly earlier. It was frustrating that the TV was faulty.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 14 日
Karl
Karl (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 12 日
Turki
Turki (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 4 月 8 日
Joan
Joan (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025 年 4 月 8 日
Opportunistic overcharge
I booked the stay for a colleague whose flight was cancelled and hence her arrival delayed by a day. I advised hotels.com who updated the hotel. The hotel advised the room would still be available but we would need to pay the missed night. As a secondary measure I also called the hotel to advise of the delay and was reassured the room would be available but we would be charged for the missed night. Upon arrival my colleague was told the reservation was cancelled and they were fully booked. After discussion a room was found but she was charged 50% more per night than originally booked! I later see they also charged my credit card which secured the booking for the first night too. Hotels.com have simply raised a query on this so I am still waiting to find out if we will be refunded the difference in cost as apparently room rates can change at any time! As a regular hotels.com customer I am shocked by this situation and as a previous customer of this Novotel I would advise caution about their practises as they have clearly seen an opportunity to hike the prices.
真實旅客
4 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Alastair
Alastair (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 4 月 6 日
Great hotel
Great hotel. We went to a concert and was easy to get to the O2
Nice and clean hotel and the staff were helpful and welcoming