4/10 一般
2024年4月7日
Bad experience
Not recommended for those who got large luggage. I got assigned to the 5th floor, but the elevator only reach to 4th floor. I need to carry the large luggage from 4th floor.
Because of my schedule change, I arrive London one day late, I send email to inform them I will arrive at the next morning. The staff replied the email to inform me that they help me to cancel my order. Luckily I received the order cancel email after I arrived. I have no idea why I inform them about my late arrival time but they cancel my order. I did pay for the night that I book early and I stay for 3 nights in total. The customer service is terrible.
In addition, the shampoo that they provide is disgusting. It smells like urine, I don’t know what happen to it.
The experience is really bad. I won’t recommend to others.
Lai Man
Lai Man (3 晚行程)
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