My interactions with staff were all excellent.
I got a free upgrade to a garden room. The room was compact but had everything I needed and more. A very well stocked mini bar, 24-hour room service, real milk and cafetiere coffee. the bathroom also had some nice extra touches including tissues, flannels, a sewing kit etc.
There weren't any dressing gowns. I didn't really need one, but both the type of room I booked and the type of room I was put in were advertised as having them.
My main grievance is probably that there was a clear glass window in the bathroom of my ground floor room. The area outside the room contains lots of garden furniture so is probably frequently used. The blind was open when I arrived and the fact I arrived after sunset meant that I couldn't see out so it was more difficult to notice the glass was clear. That could have been highly embarrassing if I hadn't noticed.
The desk lamp wasn't working. Two of the four bathroom spotlights turned on and off at random. I was only staying for one night, so didn't report this. I would have expected the desk lamp to have been tested by the cleaners though. There wasn't a comments card for any issues and I wasn't specifically asked whether there were any maintenance issues when I checked out.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月11日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月10日
Guy
Guy (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月9日
真實旅客
1 晚商務旅程
Hotels.com 真實旅客評價
10/10 完美
2025年1月9日
Guy
Guy (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月4日
Ben
Ben (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Sallyann
Sallyann (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
Best spot in nottingham
We stay here every new years eve. The hotel garden is literally the best spot in nottingham to watch the new years eve fire works
Ann Marie
Ann Marie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Matthew
Matthew (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月2日
Early check-in treat
Check-in was early and I did not expect my room to be available, but after a 10 minute wait it was ready. An unexpected bonus. Also an upgrade was provided.
That said the key card was not set for access at the early time, and so had to be reset upon return to the reception desk.
Hotel was used as a base for a wedding.
The hotel seemed very warm, as if the thermostat needed turning down.
Nigel
Nigel (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Last minute choice and the staff are super friendly and went out of their way to make my trip enjoyable.
Sally
Sally (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月22日
Last minute overnight stay.
Great one night stay visiting family. Lovely helpful staff. Very comfortable room. Great value.
Karen
Karen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月21日
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月20日
Freddie
Freddie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Good stay again
I’ve been here a few times before. Stayed in the garden room as I had my dog with me. Easy to get in and out of the room to the garden. Hotel is well located for the castle, city centre and theatre.
Abdul-Aziz
Abdul-Aziz (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月13日
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Sandra
Sandra (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
Vasco
Vasco (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月12日
We were only there for one night but the hotel was very central for us as we were seeing a show at Centrpoint.
Staff were very friendly and helpful.
We were booked in for breakfast which was the usual sort of meal in hotels and the staff were very friendly and attentive.
The only downside was parking as it was very small but we managed to squeeze into a place.
All in all it was a pleasant stay.
Pat
Pat (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月11日
Location
Friendly staff, good breakfast, excellent location for town centre.
Sandra
Sandra (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月10日
Luc
Luc (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月8日
My stay
Very clean room and comfortable bed and lovely crisp bedding