4/10 一般
2025年1月4日
Horrible holiday stay
Check in went perfectly fine went to the room after check in room was clean and nice. Left to spend time with friends and family got back to hotel about 1:30 am went to room and noticed people standing everywhere. One of the other guests asked if our room key was working i said it should be tried it on the door and it did not work they said she was going to charge 20.00 cash to make a new key i was like what. So i went back down to lobby and more people everywhere its like the whole hotel was locked out of thier rooms. I paid the 20.00 and got new key which still did not work. The chick at the desk end up having to come let us in with master key. I not at all amused with the situation and had us sign a paper for lock out which i assume is for if key was lost or locked in room but i had it in hand. So i have no idea what was going on nor do i care it could have been handled better. I will never stay there again if that is how they handle things.
Cory
Cory (1 晚家庭旅程)
Hotels.com 真實旅客評價
