Not good. I lost a nights sleep and was admonished for not reporting it at the time.
When I talked to the front desk in the morning, they were not helpful and offered me no help or offer of compensation for a full nights sleep lost.
I was in Napa for work and I was very displeased and I will not recommend this hotel to any one.
Melanie
Melanie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Great spot. Bad WiFi
sarah
sarah (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月9日
Pat
Pat (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月29日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月23日
Herbert L
Herbert L (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月21日
Gurvinder
Gurvinder (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月17日
soyun
soyun (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月15日
Marylee
Marylee (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月10日
Ryan
Ryan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月1日
Great all around! Excellent service, very clean, property is just very well maintained.
真實旅客
2 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月27日
parveen
parveen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月22日
Cynthia
Cynthia (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月15日
Overnight Birthday Getaway
Great overall stay at BW!
Janis
Janis (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月11日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月3日
Jimmy
Jimmy (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月3日
Rosalyn
Rosalyn (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月26日
Rooms were adequate and clean. Unfortunately our room was directly adjacent to the hot tub so it was noisy until it closed. Also, we were also in the room directly adjoining the service closet so it was noisy very very early as the cleaning staff began their rounds.
Jessica
Jessica (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月25日
Super Disappointed
We stayed 3 nights. After returning from a busy day after our 1st night, our food was missing from the refrigerator. When we called the front desk to ask why they had taken our food & they said it was our fault for taking our belongings because that made housekeeping assume we had checked out. Well that’s exactly why we took our belongings so they wouldn’t go missing. They did not offer to nor did they compensate us for the missing food. So we had to go buy more. The next day we left a note asking them NOT to take our food/things because we were staying another couple days. This time they didn’t take our food, but instead took my face wash that I had left in the shower. Needless to say we won’t be staying there again because who knows what else would have gone missing if we had left our “belongings” behind. The room was otherwise clean & spacious and had we not used housekeeping it probably would have been 5 stars all around. So, I could recommend staying if you put up your “privacy please/do not disturb” door tag & don’t use housekeeping. However, housekeeping might ignore the door tag & go in anyways so stay at your own risk.