When we arrive the hotel, the front desk told us no rooms for us
Eric
Eric (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年11月19日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月17日
tauranne
tauranne (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月15日
The price was reasonable and everything was convenient.
Krystal
Krystal (2 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年11月13日
Tanya
Tanya (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月6日
Brian
Brian (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月6日
CREDELL
CREDELL (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月5日
Overall the place was ok. This apparently is not the peak season. So things are only open on the weekends. Also, i was trying to communicate with staff and I was told they didnt speak english. That wasn't helpful at all.
CREDELL
CREDELL (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月5日
LILIANA
LILIANA (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月31日
No place to get a cup of coffee at the resort, not even in the room
Elizabeth
Elizabeth (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月28日
Not worth the money
The cable was not working properly so we had only a few channels some of the time. We had to ask for clean towels each day, sometimes more than once. It was advertised as having shampoo/soap/lotion. We had to ask for these items. The maintenance man who serves as the evening room service, offered for us to speak to a manager as our room was not set up as it should have been. Suddenly the manager had gone home, but I could speak with someone in the morning. In the morning that manager wasn't available but would call me. On our last day I asked why the manager hadn't called me and the rude lady at the front desk said they were too busy and would get with me sometime??!!! Still haven't heard from them, that was 2 weeks ago
Lynn
Lynn (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月27日
Comfy beds... Not much else for adults
Hotel for family's with young children. comfortable beds and friendly staff... But outdoor property dirty and not very well maintained. No late night activities at the resort or near by and extremely noisy starting in the early morning and going all day.
Neal
Neal (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
Colby
Colby (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月24日
Robin
Robin (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月24日
Fooled & Disappointed
Water park is not open 9am-9pm as it’s stated on here. Only for the weekends the other days 4-9pm. The staff is very unfriendly, tired, uninterested. There is no breakfast during the week. The hotel is run down trash and stains in the hallways. I had to console my kid and explain how some businesses use dishonesty to take the money they do not deserve to earn! Really! Awful experience overall.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
4/10 一般
2024年10月21日
Disappointed
Way too many hidden costs. Website claimed golf was free, that was a lie. S'mores and story time? Charged extra. Arcade? Expensive. Definitely plan on spending significant more than what you planned on.
Shawn
Shawn (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月19日
真實旅客
2 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年10月18日
Disappointing
Our visit was disappointing. No one told us that everything would be closed for most of our stay. The room was abysmal. No peep hole in the door. The nightstand light was too small for anything. Our microwave worked but didn't rotate. No towel rack at the sink. Toilet seat needed replacing. The couch in our room looked like it came from a homeless shelter. TV way too small. The room was so poorly lit the place felt like a cave. The remote power button didn't work and we had to unplug the TV. The patio deck rail was completely rotten away and we could have pushed it over. Too dangerous for small children or ones who don't listen not to touch. Our check-in and check-out were poor - the staff members barely spoke or even looked at us and I doubt they cared at all about us even being there. We had already stayed at four other properties on our road trip before getting to this one, and this was easily and far away the worst of them. We had high hopes about being able to bring our grandchildren here for a later trip, but that won't happen now. Save your money, or at least be sure to ask about what is operating at the time of your visit before you reserve. "Resort" in their name is very loosely used.
Jeffrey
Jeffrey (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月11日
Unhappy with the fact that most of the amenities were closed for most of our stay. Front desk was unsure of many of our questions
liz
liz (2 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月7日
Katelyn
Katelyn (2 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月6日
Could use a lot of improvements…
The website is misleading stating the water park is open all day. Half of it is shutdown (the best part of it, slides, bucket, and lazy river flow) until 4pm…also! The life guards decided to shutdown a yellow slide just cause the kids were “breaking the rules,” instead of them actually doing their job. The sheets seemed clean but the bed itself had lots of stains. Water pressure for showers were so low and our tub didn’t drain until an hour later. The food was pretty decent, and I liked that you could order a pizza to the pool. Community areas were all well kept. Just wish they had the water park area open entirely all day cause that’s the entire reason we booked here.