Stealing/theft is the worst problem I have encountered in my travels using Hotels.com. This is the second time in 2 years I had objects stolen.
My friends and I stayed at Surfside Inn and Suites in Provincetown from October 10 to October 16. We left several items behind inadvertently and advised the hotel the day we got home from our trip. We received all but the most expensive and desirable item. When we inquired again about the item, they said they found it and would send to us. As of this date, we have not received the item.
Surfside Inn should be held accountable and the thief should be fired immediately!
Debbie
Debbie (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月19日
Nice clean rooms in a great location. And the staff are so incredibly friendly and helpful. Would definitely stay here again.
Stephanie
Stephanie (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月18日
Great stay
We were given a room upgrade without asking, which was amazing. We arrived after registration was closed but staff communicated well in advance and the process was seamless. Lovely place, would stay again. Thanks!
Scott
Scott (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月17日
Wes check us in and he was amazing. The place was clean and close to everything. I had the queen room that was facing the ocean and the view was of the sunrise and sunset was priceless. Worth paying the xtra money for the view.
Ithamar
Ithamar (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月14日
The hotel and rooms were extremely clean. My one complaint is that the breakfast options were minimal.
Joseph
Joseph (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月12日
D
Dennis
Dennis (5 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月9日
Mark
Mark (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月7日
John
John (3 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
SANDRA
SANDRA (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
I didn’t know it was like 2 hours drive from Boston but it was worth the drive.
Eberechi
Eberechi (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月3日
Wes was very professional and helped me and my partner around the area and recommendations.
Nghia
Nghia (2 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年11月3日
Excellent service, bad cleanliness
So the good thing is that the stuff were very helpful and kind. The place offer cute breakfast.
What is lucking is the cleanines and the attention to details in the room. The gel soap in the shower was empty, so is the conditioner. The coffee machine had only Decuf coffee (why is that?) and an old pad was still inside from previous attendees. The floor had sand (not from me) and there were stains on the bed sheet (disgusting). The washroom window was black from soot.
reuven
reuven (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Hilda
Hilda (1 晚行程)
Expedia 真實旅客評價
8/10 很好
2024年10月27日
Gina
Gina (3 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月22日
Judy
Judy (4 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月21日
I thought the location was nice and made it easy to walk into town. I believe that's the only positive to staying here as it seems you're paying a hefty amount purely for location. We were in a very small room and on the first floor where people could walk right by our sliding glass door and see us unless we closed the blinds. Bathroom floor was dirty. Also felt like there was sand on the floor. We basically only went in the room to sleep as we did not want to spend any additional time inside due to the lack of space and overall cleanliness.
Kevin
Kevin (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月20日
Got the room ready before check in time. Nice sitting by the fire pit.
Terri
Terri (1 晚行程)
Orbitz 真實旅客評價
6/10 不錯
2024年10月20日
This was a last minute booking and many places were full. We enjoyed being able to walk into town and the rooms looked nice. We were really looking forward to the shower as it was a walk in and clean looking. However, the water was like warm for the first shower and cold for the second each morning. The noise at night was horrible if you have a room by the fire pit - noisy guests and thin walls made it feel like they were partying in the room. Hosts were nice and the breakfast sustained us for the walk to town. If you're in to partying good hotel - if you're looking for sleep after 11 try somewhere else.
Judith
Judith (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月20日
Great couple get away
Very happy with our stay. Beautiful views, very relaxing. Have stayed there before and will stay there again in the future.
真實旅客
4 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Good place. One mile walk along one street to downtown area.
Godfrey
Godfrey (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月20日
Pierre-François
Pierre-François (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月20日
Thumbs up Surfside
It was wonderful staying in an ocean front room...I wish we had booked it for more than 2 nights. The service was good & so was the breakfast.
Rosemarie
Rosemarie (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月18日
Debbie
Debbie (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月18日
Loved staying here! Right next to Fanizzis, friendly staff, easy parking, and a nice spacious room. The shower was great and had lots of water pressure.