"We arrived in the hotel early and left our luggages to the hotel staff. When we got back our luggage in the evening, one of the suitcases was apparently damaged. The staff tried to fixed it twice but failed. I was promised to be given at least a letter confirming the damage so that I could send it our insurer, and that the hotel would give us membership points as a compensation. The manager also said he would check the cctv and come back to us.
However, nothing happened until we chased for an update a few days after our check-out. And they said they would check the cctv almost after a week has passed. Then our case was transferred to another manager, who then rejected all the promises given to us earlier. We just asked for a letter.
The fact is that I handed over a suitcase in working condition to the hotel staff, and was returned with a damaged suitcase.
The series of failed promises show how the hotel management treat their clients. I don't think I would stay with them anymore."
"With the provision of a very good kitchen inside the apartment, unfortunately no dining table and chairs were provided. So my family members and I had to stand during eating. Such situation is considered very undesirable."
如果你正在尋找南希爾斯市中心的酒店，不妨看看泰恩茅斯城堡酒店 - The Inn Collection Group和大都會酒店。 旅客喜歡泰恩茅斯城堡酒店 - The Inn Collection Group的優越地理位置，以及這間酒店提供的1 間餐廳、1 間酒吧/酒廊和免費英式早餐。 大都會酒店是另一個受歡迎的中心位置民宿。 泰恩茅斯和羅克是南希爾斯假期位處最佳地段的住宿地區之一。
