Room with king sized bed given to us has a small window only, size of room reasonable. Housekeeping service poor. towels were not replenished properly, cleaning was not up to standard, empty tissue box was not refilled. They put on a 5% service charge on your bill at check in but you may say no on checking out, a bit embarrassing.
Shuet Han Marieca
8 晚行程
4/10
no air-condition, very hot in room
Yuk Ha
3 晚家庭旅程
6/10
真實旅客
5 晚家庭旅程
10/10
This is the first time I book flight hotel via expedia.
I am very satisfied with Expedia service.
Thank you, Expedia!
I will use Expedia next time.
Yu Jen
8 晚商務旅程
10/10
Bowen
6 晚行程
8/10
No TV movie channels have been provided, Seating chairs are not sufficient for two persons.
Wai Hung Thomas
3 晚家庭旅程
8/10
MAN CHI
2 晚家庭旅程
8/10
The location of hotel is good where nearby the underground station and shopping mall but without carparking area. Also, the room with few hairs found. Tidyness had to be review.
MAN CHI
1 晚家庭旅程
10/10
Wing Kui
1 晚行程
6/10
Shazia
5 晚友伴旅程
2/10
T
3 晚商務旅程
6/10
In the first room we got the windows were frosted. Changed room the second day and that room smelled because of leakage from the bathtub. The carpet stinked. We were told not to use the bathtub after the first leakage.
真實旅客
5 晚家庭旅程
6/10
Rupal
1 晚行程
10/10
Katie
1 晚行程
4/10
Very slow check in despite being 9.30pm, given drinks voucher to compensate but only for bottled beer or house wine! Small basis room despite delux claim, decor tired, loud AC & overflowing shower led to flooded bathroom! Breakfast ok but hot food is barely warm. Lacks the quality seen on previous stays.
Ian
1 晚行程
6/10
Only stayed one night. We had to ask for adequate supplies of tea bags and milk sachets, not enough for two people.
Patricia
1 晚行程
10/10
What a great hotel did not expect what we got when we went in, lovely place
Sarbjit
1 晚行程
8/10
Fabulous location.
Room very clean, quite small although I did expect this in London.
Breakfast had plenty of options including vegan options so thumbs up there.
Tea & coffee, iron hairdryer facilities in room.
Air con worked which was great as it was 29c when we arrived.
Only a couple of points.... my child had autism so I needed access to the stairs as she wont use the lift to reach the first floor which my room key didnt work on the access pad. I then had to contact reception on numerous occasions to assist us to gain access to the staircase behind the hal doors which was a bit of a faff.
Also my special request prior to coming was to have 2 separate single beds in our room and unfortunately the beds were already together made up with only 1 duvet cover.
Overall, decent experience mixed with a couple of niggles.
Aaron on recepion was a good help.
真實旅客
1 晚行程
10/10
Tim
3 晚行程
6/10
The team on arrival was very good, even I asked for a late check out which is extremely early and it was alowed just for two hours more. The Instalation of the hotel it not in very good conditions and the bathroom is REALLY small. The room was very hot. But the worse was on the last hours of my late check out it was knocked out my roo and said that it was not avaible. I packaged my goodis and leave ant told on front desk about the issue with was solved friendly but its something that should not happen
Guilherme
4 晚行程
4/10
Been staying here for many years and it’s really gone down hill. The service is very friendly and staff are nice but rooms and some parts of the hotel really need refreshing. It’s definitely loosing its charm.. beds and pillows are cheap and uncomfortable. We had to change rooms 3 times due to air conditioning and some mold problems.