If you're going to stay at this hotel expecting to feel like you are at Buckingham Palace, then you will be mistaken. Although, the staff makes you feel like the royal family. This is a great value and close to the train into town. Make sure you take the airport train as it was a nicer walk than to the Pontoon station, and you can exchange money to pounds while you are at the airport. We had a very good breakfast that was included, which can normally cost 10 pounds per person. Hint: Take bath cloths if you use them. They don't use those in Europe, that we saw. And the toilet has to be cranked to flush, which we incurred at several other places, so it is not unique to this hotel. We will use this hotel again. Oh....and make sure you purchase an Oyster card for travel on the trains.