When I arrived the hostel in the evening, I got my room but I found that the staff place me the wrong room type. Lucky, there were still beds for the ladies in other room. I got the new room but the electronic card is not working. I told the staff and I tried several times, it's still. To be honest, I was extremely tired at that moment but I still cannot get in my room. The staff was not able to tell me when it will be fixed, so I just go out again to spend my time. When I came back, the staff told me I was charged 20£ because I broke it. What the H? I supposed he was just joking but he told me it was said from his 3 big boss..."The Boss" of the hostel, they don't know everything and just do that. I am happy if you check the CCTV how I did nicely for the lock. Fortunately , the staffs was understanding and didn't charge me. However, I am very disappointed during my stay. It is a not bad hostel for this price. If these problems can avoid or solve with a good way in the future, it will be better...