Asked kindly for a pair of slippers and the two male staff (one looked like a manager) at the concierge stared blankly at me for a few seconds like I’ve arrived from Mars, and eventually uttered not available.
I paid almost £90 for a night layover, ok you are not Four Seasons, but I expected a lot better than that.
Ruined your brand Holiday Inn.
Ken
Ken (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月4日
Kwok Kuen
Kwok Kuen (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年8月3日
Catalina
Catalina (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2023年10月5日
Ka Chun Nicholas
Ka Chun Nicholas (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2023年8月20日
整體不錯
整體環境不錯,員工服務一般,食物質素也一般
SIU HONG
SIU HONG (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2023年8月11日
good
MAN WAI
MAN WAI (3 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2023年4月24日
服務質素不如理想
Check in 時無緣無故receptionist 走開15分鐘,話房間有問題,無道歉無解釋,走廊的房間門口放置未收拾的歺盤歺具,亂。早餐供應okay,。房間尚算整潔
Kwai Mui
Kwai Mui (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2023年4月9日
Hoiyan
Hoiyan (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2022年8月13日
Ok Will consider will stay agin or recommend to my friends.
To describe the hotel at terminal 5 is ridiculous. It was £30 in a taxi and £20 back the next morning on a shuttle. Would not have booked the venue if I'd known this. The hotel itself, excellent. Clean, quiet, good breakfast and fantastic staff.
Steve
Steve (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月22日
I booked a room with a fridge, but in the end, I was given a room without a fridge.
真實旅客
1 晚家庭旅程
Hotels.com 真實旅客評價
6/10 不錯
2025年2月21日
Sans plus
Les femmes de ménages ne change pas les draps ni les serviettes et font un lit sur 2.
Le petit déjeuner est bon et les chambres sont très correct mine de rien.
L’établissement est près de l’aéroport mais super loin du centre à environ 1h30, faut prendre plusieurs ligne pour y arriver.
真實旅客
4 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025年2月12日
Marcelle
Marcelle (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月10日
Rude and abrubt chap on reception. Wasnt even willing to discuss extortionate fee for blue badge parking.
Gary
Gary (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月7日
Peter
Peter (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月7日
Good hotel
Clean hotel. Nice and quiet. Good food and good service.
Mark
Mark (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月5日
Ok stay for the price.
The hotel was a little further than expected from Terminal 5. Cost £40 by Uber. The room was ok, absolutely stank of cigarettes! The bed was comfortable but the pillows were like bricks.
We ate in the evening and the service and food was excellent. However breakfast the following morning was cold, sausages, bacon, eggs etc all stone cold. The choices were excellent and so found something else to eat. All in all an ok stay for the price. Reception staff were amazing and friendly.
Lord Glenn A
Lord Glenn A (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月3日
Pleasant and friendly staff
Nice hotel before flying. Check in, room and food all good. Nice to see decaf coffee in the room
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月31日
Amanda
Amanda (1 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月25日
Unethical business practice is unacceptable
My major problem was I googled holiday inn express IHG Heathrow T4 where I stayed last year and what popped up was an exact replica except for 1 digit. T5 instead of T4. The very minimum of an airport hotel is to have a free shuttle, but even worse calling it a Heathrow T5 location is blatantly false advertising.
Erwin
Erwin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月17日
Overal good for 1 night
Nice hotel and room and great breakfast.room cold .nothing work to make it hot .night reception stuff do not care ..morning stuff they do care .too expensive for what you get .