THE CREW: Everyone from maintenance, housekeeping, restaurant, reception and management had a bend over backwards and nothing's too much trouble attitude. I can't fault the service at all.
ARRIVAL: Warmly welcomed and instantly upgraded from a budget room to a top of the range double at no extra charge. Good start.
ROOM: Very comfy double bed and en-suite with a huge shower, the best and fattest pillows ever, smart TV and a balcony overlooking the river Avon and countryside beyond. I only got out of bed to eat, bliss. It was so nice I booked an extra two nights and didn't regret it. Seven nights in total.
FOOD/RESTAURANT: Good quality ingredients well cooked. I had the Eggs Benedict four times for breakfast, perfectly poached eggs. I also recommend the Fish & Chips (huge tempura battered haddock!) and Spaghetti Carbonara. I ate there twice a day, every day, money well spent.
I'd booked a Christmas Dinner for Christmas day. Plenty of roast beef with all of the trimmings. The only down side was no Yorkshire pud, horseradish, Christmas crackers or Christmas music, maybe next year?
The new head chef is planning a new menu going back to a more traditional Italian selection. I'm sure I'll be popping in when it's up and running. He and his crew know what they're doing.
NEGATIVES: The place needs a refurb throughout, that's all.
POSITIVES: All of the above and a beautiful riverside location. Give it a go.