Neither the address or the check in instructions were sent. I sent 3 messages that weren’t answered. Travelling to London not even knowing where the property was or how to access it was stressful to say the least. I rang the number twice to ask for the details, they were only sent 35 minutes before the check in time. Not sure if they would have been sent at all, without ringing to ask for them. Arrived at the accomodation to find a panel of glass on the front door had been smashed and replaced with cardboard. The apartment had clearly been broken into before, Not a great feeling when going to sleep at night.
We booked the 2 bed ‘luxury’ duplex.
Unfortunately, the second bedroom could only be accessed by a very steep and extremely narrow spiral staircase. This certainly wouldn’t be suitable for older people, larger people or for anybody with mobility issues. It could even be a fall hazard for those without any mobility problems when going to the toilet, (which was situated in the cellar) in the middle of the night.
The garden is not accessible either , even though the photos suggest otherwise.
The check out time was 11 a.m , yet a cleaner was banging loudly and persistently at 9 a.m in the morning- which not only woke us but also considering the lack of security, was quite frightening.
2 positives - comfy beds and a powerful shower.