Attentive staff, they were available even beyond their advertised hours. Very friendly and accommodating. Unfortunately I booked this apartment knowing I would have to do some laundry/clothes washing at this time of my travels and the machine was not working and they weren't able to fix it in time. The bathroom was not very clean and the shower didnt drain very well causing the bathroom to overflow even with a 3 minute shower. The pictures definitely look better than the state of the actual unit.
Parking is a bit of a gamble and not reserved. If you leave and come back the lot might be full and you're parking on the street.
Would not stay here again.
Arturo
Expedia 真實旅客評價
8/10 很好
2024年11月29日
Lovely apartment
Lovely spacious clean superior apartment. Everything we needed for a comfortable nights stay. Would recommend for staying somewhere if you want to have a night at the greyhound racing close by
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月11日
Salman
Salman (1 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年11月9日
Rude awakening
Unfortunately my stay was really not good with the fire alarm going off at 3:30am for an hour until I went and turned it off due to there being no staff on site worst nights sleep possible
Geoff
Geoff (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月3日
Not recommended
Stay clear of this property and don’t be fooled by the photos.
It smells, is dirty and contains fire hazards. Both toilet seats are not on properly either and there are hairs and bugs in the shower.
I booked this for 2 nights to attend a family wedding in Birmingham.
Upon checking in we discovered how bad it was and decided to leave and I booked a stay at Hampton by Hilton.
After speaking with hotels.com, the onsite receptionist and the owner and showing them all the photos, the owner agreed to give me a 50% refund - see photos.
However according to hotels.com they have refused to give me a partial refund and even lying saying they have authorised it.
Wali
Wali (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月16日
Where’s my key code? And complaint response?
The property is accessed via combination locked key boxes. The codes are usually sent in advance of check in (from 4pm). Last week I didn’t receive my code until 8.37pm, after two unacknowledged prompts by myself. Having complained about this, I also have had no response.
I’m back again a week later and still no response and also no key code for this week. Helpfully, someone was on-site to give me my key as I made special arrangements to arrive by 7pm but not afterwards.
I was sent 5 emails(!) confirming unhelpful information and none included a key code.
Clean, a bit tired, a bit cheap but no problem with the accommodation, once it can be accessed.
I will not use again.
Christopher
Christopher (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月14日
Andreas
Andreas (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年10月11日
ok - bed rock hard, mold in the shower. just a little run down but if it wasn't it would be more expensive.
Simon
Simon (2 晚商務旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月7日
Lauren
Lauren (1 晚行程)
Expedia 真實旅客評價
2/10 欠佳
2024年9月26日
Firstly I had 6 different emails from Naps in leading up to the check in, all could have been 1 email- there was a lot of unimportant info, then when getting to the unsigned building I had nowhere to park (even though the ad said there would be parking) so had to park in a very unsavoury looking area. The building is fine, a bit unkept but the apartment itself is awful. First of all it looked like the door had been broken into and repaired poorly, then I was greated by the smell of mold. I investigated and there was mold all over the bathroom ceiling and floor. Windows were broken, the blinds didn’t fit the windows and the place was in disrepair. I would not recommend!
Philip
Philip (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月20日
Room could do with the walls painted and floor replaced in spots
Terry
Terry (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月16日
jay
jay (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年9月10日
WESTLEY
WESTLEY (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月27日
5/10
Its an okay place for just sleep nothing romantic or fancy as seen online. Could be alot cheaper than asked for.
Belindah
Belindah (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月25日
Good location
Generally, it's a good location but parking spaces are limited, if you're driving.
I had to buy some detergents to clean the toilet and bath because it didn’t look clean. There was also a bit of filth at the rear car park around the bin area.
However, the information provided prior to check in and check out was great- they have information posted inside the property as a reminder.
Daniel
Daniel (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年8月22日
We were not sent access code to key box. Had to wait 40 mins