My recent stay at a hotel (Zedwell Underground Tottenham Court Road) left me feeling extremely dissatisfied. While the first night (August 11) was uneventful, the second night (August 12) turned into a nightmare. At around 11:30 PM, I discovered there was no water supply. Exhausted from a long day of travel, I assumed it was a temporary issue and decided not to report it, especially since I was checking out the next morning. However, at 1:30 AM, the electricity went out! Being in an underground hotel with no windows, I felt trapped and immediately rushed to the reception for help. Although the staff member was somewhat helpful, he needed to contact the manager, who was extremely rude and unprofessional. He offered no greeting or apology and wouldn't even make eye contact with me. When I inquired about my room card, he was dismissive and unwilling to explain. At 1:45 AM, I found myself needing to change rooms with my son and elderly mother in tow. This experience has left me questioning the quality of the hotel and the overall lack of customer service.