倫敦聖保羅萊昂納多皇家酒店 - 倫敦

This was the second stay. Stayed this time for total 8 nights. Same experience, the overall reception service was not great. Maybe they are more focus on conference or special venue. For this time, The check out lady bad service and subjective. Didn’t hear what I need before saying no. Bad attitude even did not have a small thank you after eight night stay! The concierge team, very professional and polite, cannot imagine the attitude is completely different. The location and the concierge team might be the reason that I will suggest for my colleagues and my next trip.

網上看的照片很棒，但現場排給我們很老舊的房間，可能連三星都沒這麼差。他們明明有新館，透過hotels 訂房，卻在現場給舊館。地毯超髒，浴衣還有血漬，糟糕透了

Fab stay. Great location. Room was very comfy and clean. Really liked sitting in the atrium having a drink. Very relaxing. Barbara on reception was brilliant and very friendly. She made it very special for my husbands birthday with a cake. A lovely touch.

Multiple problems with housekeeping: lack of soap in the bathroom at arrival (10 PM), not fulfilling requests because of poor English understanding, missing coffee pods, dirty cups put back on tray, etc. Also, locked out before departure/ However, the response of the front desk was very good. In particular, Jessica addressed all the issues timely. Restaurant is also good in quality and service. Facilities are good.

Lovely hotel just over from St. Paul’s. Lovely room and very helpful staff. Room service was excellent.

We usually stay at this hotel when we spend a weekend in London. Used to be the Grange but hasn't changed much. Location is excellent and it is a good 5 star hotel. Rooms are quiet, the swimming pool/sauna area is very useful.

Great location. Clean room with comfy bed. Unfortunately did not get a chance to use any of the facilities provided by the hotel. Would definitely recommend.

Jacuzzi bo working no car parking

We really liked this hotel!

Nice room. Lovely breakfast.