First, our kudos to front desk/reception for a smooth check-in and warm reception upon arrival! Sadly, this turned out not to be a Family friendly hotel! To our utter dismay, upon arrival we were told that the pool was not available at regular times to children under 16. The staff and the signs posted were conflicting each other about rules around using the fitness area. Bottom line, we experienced an extremely rude staff at their so called ‘Spa’ and only realized that unless you are here for business and wearing a Tux, you are going to have a sub-par experience! Sad but true, take ur money elsewhere if you are looking to unwind in London!!