First off, the rooms are clean and the staff at checkin was very nice.
So why the one star review? Well, two main reasons:
1. They charge a water fee on top of the nightly rate. Just factor that into your nightly rate, when I get a price, I expect all mandatory taxes and fees to be included, no matter where I get the quote from.
2. They have no ice machine.
Utilities and ice machines are basics that you expect to be included in any hotel stay, I mean it is one thing if the machine just broke and you are waiting on a technician to come out, but if that happens, you go to Safeway and buy ice for your guests until it is fixed. And utilities are just a cost of doing business, you factor them into your pricing.