I want to start this review by explaining, I know everyone can have a bad day. However, "MISTY"(the person at the front desk), acted as if this behavior was not new to her.
My wife and I are both disabled veterans with Fifty years of service collectively and travel with a certified service dog. My family arrived to check in at the hotel on August 2nd around 3 pm after being on the road for nearly twelve hours.
From the beginning, "MISTY" acted as if I was inconveniencing her. While filling out the paperwork I informed her we had a service dog. "MISTY" then told me that pets were not allowed in the hotel because it was against company policy. I told her that I understood that, but he was a service dog. She said that if it was a dog, it was a pet. I asked her if she knew about the ADA (Americans with Disabilities Act) and that service dogs are not considered pets. Every time I explained that he was not a pet "MISTY" kept saying that dogs were pets no matter what. "MISTY" then said, "If you can pet it, it is a pet."
After trying to explain this to "MISTY" several more times, she said dogs are not allowed. She wouldn't listen to me and "MISTY" just wanted to have the last word. I asked her to call the manager so that this situation could be resolved, only then did she check us in.
After all that, I would like to say the hotel and room looked very nice and clean. Additionally, I would not have a problem staying there again.
