I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen.
What could have improved:
Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service.
I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.
Francesco
Francesco (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月1日
Just had a great week at this hotel - beautiful hotel with a great view.
Entertainment was spot on with something different every night, which really bought everyone together.
The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views.
We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday).
All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!)
Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience.
When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive).
This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame.
If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.
Chelsea Fagan
Chelsea Fagan (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月24日
Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated
Sarah
Sarah (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月24日
Pool-Service would be nice.
Alexander
Alexander (9 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
really nice and peaceful place
Shabana
Shabana (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月12日
Very friendly staff. Pools are amazing. Breakfast was great
Ariel
Ariel (9 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年9月2日
You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet.
There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).
Everaud
Everaud (7 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月22日
idk
Jacob
Jacob (4 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月16日
Paola
Paola (5 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年7月9日
gorka
gorka (8 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年7月2日
Divya
Divya (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年6月17日
Fco. Javier
Fco. Javier (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月30日
Edoardo
Edoardo (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年5月28日
Lovely break
A lovely resort but if you did want to eat in the non-buffet restaurants in the evening it is challenging to book! However there are some really lovely local restaurants serving delicious food in the town - just a short walk away.
It is surprising that a 5 star resort doesn’t offer complimentary water for guests in the room. Or offer water fountains around the resort to ensure that guests stay hydrated.
However the resort is lovely.
Wendy
Wendy (5 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年5月22日
We loved this hotel, the pool is beautiful and just the prefect place to relax.
Anna
Anna (3 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年5月21日
Jayesh
Jayesh (8 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年5月14日
Wer es gerne laut mag, sehr viele weinende kleinkinder nicht zu laut oder nervig findet und all inklusive mag, für den passt es. Für Leute die 5 Sterne gewöhnt sind, passt es leider nicht.
Paul
Paul (14 晚浪漫旅程)
Ebookers 真實旅客評價
10/10 完美
2024年5月11日
John
John (5 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月29日
Dominik
Dominik (11 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年4月29日
Ashlie
Ashlie (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年4月22日
Amazing
Kelvin Antonio
Kelvin Antonio (3 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年4月11日
Really first class. Wonderful and helpful staff with great facilities in a beautiful hotel. My only complaint is that I found it almost impossible to book the hotel restaurants. And some great local beaches nearby.