Anytime we feel like at home , with all the amenities always available
Riccardo
Riccardo (6 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025 年 2 月 1 日
Agave 👎 the rest 👌👌
2nd year and still our preferred destination during the Winter.
Only difference from last year was the Agave restaurant. Was fantastic in 2024, but the new 2025 menu was not up to Agave standard.
Warm dishes served cold while the wines where hot.
Already looking forward to come back to our favorite Meliá resort next year👍👌
真實旅客
7 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 24 日
Javier
Javier (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 21 日
Amazing Food in a beautiful setting
A return trip to a beautiful hotel, food is amazing and location for me to enjoy the peace and lovely scenic walks is great! I enjoyed the varied sports programme with excellent Pilates and yoga sessions daily !
The staff were all so friendly and welcoming making it a very enjoyable week in the sun for me
jayne
jayne (7 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 19 日
真實旅客
2 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2025 年 1 月 7 日
Riccardo
Riccardo (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024 年 12 月 21 日
Schönes Design des Hotels, tolle Pools leider ist der Infinity sehr kühl, gutes Essen, man kann zwischen Buffet und Restaurant wählen,
Meeresbuchten und kleiner Strand direkt vor dem Hotel,
leider viele Mängel für ein 5 Sterne Hotel , wie kaputte Fließe in der Dusche, der Boden draußen im Restaurant weißt viele Mängel auf, die Liegen sehen nicht schön aus und leider hat es Feuchtigkeitsprobleme und es hat stellenweise gerochen
Andrea
Andrea (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 12 月 20 日
Amazing hotel. Incredible pools and views. Would recommend. The heated family pool was very cold, but after guests raised their concerns it was eventually resolved. The staff did their best to support us and accommodate us. Can’t thank them enough for helping to make it special.
Mark
Mark (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 12 月 14 日
Nach wie vor unsere Lieblingsunterkunft in Alcala. Leider in die Jahre gekommen. Teilweise Möbel ziemlich veraltet in den Zimmern und im Speisesaal. Daher passt das Preis - Leistungs Verhältnis nicht mehr. Sonst alles super, Personal ausgesprochen hilfsbereit, egal um was es ging.
Daniela
Daniela (9 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024 年 12 月 4 日
Stay clear - it all looks amazing from the outside and also the inside but the food in all restaurants is inedible - frozen / not fresh / awful awful food - my family didn’t eat all week we survived on crisps and chocolate bars and just about the breakfast was ok. Definitely not a 5 star hotel - if you have heard the saying champagne lifestyle lemonade pockets then this sums up the gran Melia.
LAURA
LAURA (3 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 11 月 26 日
Mark
Mark (7 晚行程)
Expedia 真實旅客評價
8/10 很好
2024 年 10 月 12 日
Mariko
Mariko (7 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 10 月 7 日
I really liked this resort. We treated ourself to this 5 star hotel for our anniversary. They have an incredible pool, the biggest salty water pool in Europe and the Spa massage made me fly. The location itself is stunning and it's 30 seconds walk from the ocean. The staff has always been helpful and kind whenever we asked for something. Dream place and you feel like a king/queen.
What could have improved:
Big hiccup when we checked in. The reception OFFERED us a vip plan (red level) as a special thing for our anniversary, but the dream crushed when they presented me the price that was double what I already paid in my reservation. When I asked what was included with it, again lack of clarity in the explanation. I was in the end convinced to upgrade because it was deemed as sooo much better, but then when I realised that it was just a better room, jacuzzi, some kids free areas and more exclusive restaurants (that you have to pay separately) we knew it was not for us and we asked to downgrade (all this took 2h where we did not have a room yet). In that moment I wanted to give 1 star for that service.
I give 4 stars overall as all the other staff members did their best to help us and make our stay a positive experience so 5 stars to them. Special mentions to Dieny and Mathias, super friendly and professional, who went over and beyond. Another inconvenience was that our room had a panel coming off above the bed that was full of dust behind. We changed room in the end.
Francesco
Francesco (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024 年 10 月 1 日
Just had a great week at this hotel - beautiful hotel with a great view.
Entertainment was spot on with something different every night, which really bought everyone together.
The areas around the hotel has some lovely chilled areas with the most comfortable seating and incredible views.
We paid for the all inclusive package, which isnt cheap - however so many rules and regulations around this made this painful and meant we needed to think about what we can and cant do (not what you want to be doing whilst on holiday).
All inclusive stopped at 11pm, yet the Entertainment continued until 11.30, so almost ensuring you are paying for drinks at this point (including soft drinks and water!)
Booking the al a cart restaurants was painful and needed to be done at 5pm every day on an app. Which required support from staff. Can only booked for 2 days ahead, so again causing a bit of inconvenience.
When in the al a carte, the food was incredible, however to be told that we couldnt order particular items from the menu in the asian was a bit of a downer due to the volume of food we were ordering. (Even when we offered to pay for these items, not included on all inclusive).
This was just some of the experiences when it came to the service around food & drink and i dont think you can market this as all inclusive, which is a real shame.
If you are looking for a quiet chilled week in the sun, this is your place, however be aware of some of the above.
Chelsea Fagan
Chelsea Fagan (6 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 24 日
Very friendly staff, exceptional pool, beach is a fine minute walk away, rooms are very spacious and nicely decorated
Sarah
Sarah (7 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 24 日
Pool-Service would be nice.
Alexander
Alexander (9 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 18 日
really nice and peaceful place
Shabana
Shabana (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024 年 9 月 12 日
Very friendly staff. Pools are amazing. Breakfast was great
Ariel
Ariel (9 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024 年 9 月 2 日
You need to be prepared to queue for meals which can be very frustrating. First time I have experienced this and could see this was especially frustrating for young families. Poolside snack restaurants you should expect to wait for 30 - 40 minutes. The standard of food was generally high although kid options were limited and often chips were cold. The al la carte restaurants (if they could be booked) the food was not as good as the buffet.
There is no pool side service for drinks which meant a long walk to the one poolside bar (who refuse to provide trays). The hotel grounds were pleasant and there were plenty of available sun lounges around the adult pool. The gym although small had a good selection of equipment. The spa was nice. Location of the hotel not great - no local amenities and a taxi to the main resort costs around 40 EURs one way. Certainly not a five star experience but suspect its one of the better hotels on the island (from what I could see).