Locked out of pool before checked out most properties let you use the facilities and amenities all day....check in late and was suppose to check in early, provided connecting room when requested not to have one, did answer the phones 3 separate occasions to get ice and cannot get ice yourself, no light on the balcony so virtually unusable after sunset at 5:30 pm, only Valet parking no self parking and charges an additional $70 plus tips on top of the resort fee , access to public areas restricted due to additional tea service which cost extra in public areas. Drinks were super expensive and breakfast prices were out of control. Great property but needed landscaping update at trimming all sod need to be replaced... Not 5 star outdoor grounds areas the should have heaters and umbrellas and at sunset do not have either.
Winter not a good time for the property , tea service should be in a private area not intne lobby lounge or library . I am an Accior shareholder and the does not meet 5 star resorts expectations.