They didn’t have recognize the “itinerary number”.
Checking in was a terrible experience. When I got to the hotel to check in, they did not have my name or reservation in their computer. I gave them the itinerary number provided through hotels.com and this was not registering in their system either. I was told this has happened approximately 5 times in the last week to other people and I could just book another room through the hotel. After about 15 mins of trying to get assistance through the hotels.com app with no success given there was no phone number to call and the “Virtual Assistant” was not helpful in the least, I then had to download the Hilton app and my reservation was showing in the Hilton app which also had a confirmation number (different from itinerary number provided by hotel.com). I was wasting time and became really upset coming from a long road trip to this experience.
Shannon
Shannon (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月5日
Howard W.
Howard W. (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Spencer
Spencer (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Vicki
Vicki (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月27日
Mary
Mary (3 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
christina
christina (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月17日
Towanda
Towanda (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月4日
Edward
Edward (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月30日
Thanksgiving
Family leisure/holiday stay. Location close for travel. Easy in and out. Great breakfast.
真實旅客
3 晚家庭旅程
Hotels.com 真實旅客評價
10/10 完美
2024年11月10日
Tamara
Tamara (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月2日
Great stay!
Very clean, comfortable, newly remodeled room. The breakfast was delicious and had many hearty options. Friendly staff.
Elizabeth
Elizabeth (4 晚家庭旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年10月26日
Nothing unusual. Just a run of mill hotel.
Trains loud, screws from remodel laying on parking lot, candy wrappers on floor of our room, bath counter dirt, food is mediocre.
Only stay there because it is convienent.
Gary
Gary (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月19日
Close to alot of shopping
Donna
Donna (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月14日
Great front desk staff they made our stay
Dana
Dana (2 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年10月9日
If you like the smell of cat pee you will love it
David
David (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月5日
Michelle
Michelle (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月1日
duke
duke (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年9月30日
The first room they gave us was nice and newly remodeled but the tv didn’t work. The desk told us to unplug it and if that didn’t work she couldn’t help me. I asked to be moved and she did but the next room had hair in the shower a wet spot on the carpet and sticky floors in the bath. By this time we were too tired to complain so we went to sleep. We will not use this hotel again.
Michael (Mike)
Michael (Mike) (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月29日
Jeremy
Jeremy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年9月21日
Alyson
Alyson (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年9月20日
Bathroom was very nice, clean; very much appreciated the ample vanity top space AND the long shelf beneath it.
The only issue was the toilet paper holder was obviously breaking away from the wall when we arrived to the point that we couldn’t keep the TP on it. Seems it would have been an easy fix before our arrival.
Breakfast was good, nice variety too of options typical of most hotels these days.
Sharon
Sharon (2 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年9月18日
stacy
stacy (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年9月14日
Rebecca
Rebecca (1 晚行程)
Orbitz 真實旅客評價
8/10 很好
2024年9月13日
The front desk staff went out of their way to be helpful and friendly.