海德公園國際酒店 - 倫敦公園大酒店旗下成員 - 倫敦

The hotel location was great. We had to rebook our tickets to Paris because of strike and the hotel was NOT able to refund us one night. we were disappointed as we got the run around to talk to the people at the hotel, then hotel.com, where the person said it would be ok, then we heard back that it was not ok. we would have loved to get one night as a refund - they were not very open to negotiate for a refund - disappointing.

In one word amazing and very satisfied by every thing and special thanks to Gabriella the duty manager of the hotel

My stay there was partially excellent, I mentioned partial because the room was little bit too small

Having been let down by our original accommodation Hyde Park International was a pleasing last minute alternative at such short notice with its location to all of inner London and convenient places to eat in a short walking distance.

Wonderful welcome, excellent location, with two Underground stations within close walking distance. All recommendations and directions given by front desk individual were perfect. We were able to leave our luggage prior to our room being ready, and we were also able to leave it after we checked out, so that we could attend our tour. Very nice room, comfortable bed, and great shower. The not so good: there was a party going on in the room next-door to us which spilled out into the hallway, preventing us from getting a good nights sleep. When I attempted to call the front desk, the N room phone did not function. Once somebody came upstairs to quiet down the other guests, we were able to get back to sleep about midnight. When we checked in we were told if we paid for breakfast then, we would get a reduced price. We triple checked on the time that we could arrive for breakfast, as we had an early tour The next morning. Once we found our way down to the breakfast room, as the hotel has a very hard layout, the copy machine was in the middle of being cleaned. Clearly, they were not ready for us at our appointed time of 7:30. Also, based on the menu that was provided to us by the front desk, I asked for soft boiled eggs which were listed. The server did not speak enough English to even know what I was asking for. We eventually eight and eventually got coffee, but it definitely wasn’t worth the price.