The Grange Lancaster was shut and we had no information about this on the website. On arrival, the only information was a tiny notice on the entrance of the hotel redirecting us to another of the grange hotels. On arrival at that hotel, there was no record of our booking and was directed to a third hotel within the chain. We spent over an hour after a long journey trying to check in. We were finally given a room with the bedside lamps dangling off the wall and a very filthy carpet. It was a nasty experience. Never again!
真實旅客
1 晚友伴旅程
2/10
Disappointed and not very happy. The latest experience ruined the good impression I had with the hotel.
Not a very happy.costumer as the hotel charge me twice for the room. I’ve stayed for one night 16 October to 17 October which is all pre-paid and I supposedly will be staying for another night, 17 to 18 October but cancelled it with no fees as I took the free cancellation. So everything went well, until 5 days later, the hotel have taken the money from my account. I have emailed the grange reservation office and awaiting response and contacted Hotel.com for hotel’s inefficiency!!!
Await for further actions.
Romel
1 晚行程
10/10
Jaana
1 晚行程
2/10
Room wasn’t clean, sheets, bathroom was terrible.
Eric
2 晚商務旅程
10/10
Absolutely brilliant. A special mention to Raul on reception who’s enthusiasm made my stay pleasurable.
Lewis
1 晚行程
8/10
Friendly hotel in good location
Kurt
1 晚商務旅程
8/10
Situated within walking distance of everything you could possibly need from a stay in London. The hotel offered everything you would expect, but I felt the room was a little worn. However, this wouldn't stop me staying again as it was just so close to everything. Service was great. Staff friendly.
Anthony
1 晚友伴旅程
10/10
So easy yo get yo everything. Confortsble room, good breskfast.
Anne
1 晚行程
10/10
真實旅客
1 晚行程
8/10
John
1 晚商務旅程
8/10
真實旅客
2 晚友伴旅程
8/10
John
2 晚行程
6/10
Friendly staff. Great location. Wi-fi, TV. However, no tea & coffee making facilities In the room and no toilet. Shared toilets down the hallway. The chair was dirty and I didn’t want to sit on it and the carpet felt icky. The room was very hot. Clean sheets though. Very small shower. You get what you pay for!
真實旅客
1 晚家庭旅程
10/10
Marion
1 晚商務旅程
8/10
Very pleasant staff and the hotel is in a very prominent location we would have no hesitation in recommending it
Allan
1 晚行程
8/10
真實旅客
1 晚行程
8/10
Sehr freundliches Personal, schöne große und saubere Zimmer.
Das Frühstücks Buffet super, für 11 Pfund super leckeres Continental Buffet mit frischem Obstsalat... In London eine Seltenheit..
Einziges Manko :Die Gästetoilette leider auf dem Flur, diese auch nicht wirklich hygienischel.