This resort was very popular but they need to renovate for their price point. The staff was nice but not very helpful. It’s a good location for Napa and the on property restaurants were good. The room has a lot of wear and tear. The gym didn’t have water or towels. Pretty location with a cute vineyard in the back.
Candice
Candice (3 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月12日
Jayme
Jayme (4 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年10月9日
真實旅客
3 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年9月28日
Sarah
Sarah (2 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年9月23日
Poor service and raw sewage
The hotel room was a very nice room & the grounds looked nice as well. The problem was the cleanliness of the room itself. Upon arriving & settling into the room we noticed that there was sewage water in both sinks in the bathroom & the shower was still wet. Immediately I called guest services & asked for someone to come unclog/clean the sinks, we were told engineering would be there very soon. While waiting almost 30 minutes for engineering to come I noticed the entry had coffee spills on the floor, the tub had some large particles in it and this just led me to believe either the room was never cleaned or someone literally just checked out before we got there, either way is not a good look. I called guest services again from my cell & I was transferred 4 times to get to someone & on hold for about 15min (between the arriving & calls over an hour had passed at this point) so I started walking to the front desk while on hold and halfway over I was hung up on. In the meantime my girlfriend was in the room trying to get someone to respond and running into the same issues. Upon approaching the front desk I asked for a manager I was told it would be 20-30 min to talk to the manager. I was really upset by this & couldn’t understand why I couldn’t just change rooms & they could deal with the raw sewage on their time. Now I have paid for a room I can’t use, I was late for food reservations & I had to wait? Poor service, no immediate refund & the hotel blamed hotels.com for the refund
glen
glen (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月29日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年8月29日
Kristy
Kristy (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年8月27日
Resort was very nice and we enjoyed our stay! The Olive Hay restaurant had a great breakfast and worked around food allergies! When we checked in, they didn’t have the room available that we rented. They gave us a $150 credit to use at the resort though. We were at the family pool early one day (9:00am) and there were no towels. I advised front desk staff but there were still no towels by the time we left. Overall it is a nice and clean resort!
Avy
Avy (3 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月26日
James
James (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年8月26日
Nothing special
juan carlos
juan carlos (2 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月26日
Maid service did not clean on either day of our stay despite us being out until late afternoon both days. Very pricey but not much amenities. Disappointed overall as expected a lot more for the price
Sandra
Sandra (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月26日
Marco
Marco (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年8月25日
I would not stay here again. That is certain.
Lisa
Lisa (1 晚家庭旅程)
Expedia 真實旅客評價
2/10 欠佳
2024年8月24日
Dana
Dana (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年8月22日
Very large property shared by 3 resorts- and that’s a problem
Deborah
Deborah (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月19日
Close to downtown Napa valley, Olive and Hay is good. Easy Parking, Many options in Meritage Resort & Spa, and we love take a walk in vineyard.
Qinghui
Qinghui (2 晚家庭旅程)
Expedia 真實旅客評價
6/10 不錯
2024年8月18日
Russell
Russell (3 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Great property. Very upscale.
John
John (2 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年8月12日
Lenore
Lenore (2 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
Chantal
Chantal (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年8月12日
The rooms where so nice and clean
Brian
Brian (1 晚浪漫旅程)
Expedia 真實旅客評價
10/10 完美
2024年8月11日
Marian
Marian (2 晚行程)
Expedia 真實旅客評價
4/10 一般
2024年8月6日
Front desk and housekeeping staff are rude and questionable. Bar staff, valet, pool staff are the opposite extreme of being nice, friendly and accommodating. Room was not cleaned 2 days in a row (we were out of the room 9:30-4:30). Front desk was actually rude! Actually rude! And I was part of a wedding party that had probably spent easily over 150K that weekend at this resort.
Only giving it 2 stars for the bar, pool and valet staff.
Don't get iced tea, coffee etc at the little market across the street. Burnt!!!
Kunal
Kunal (5 晚家庭旅程)
Expedia 真實旅客評價
8/10 很好
2024年7月29日
A good property, lots of facilities, nice pool area. We couldnt get through to concierge at all, so couldn't get help with our bags or queries. Food was OK.