1) Normal check-in is at 15:00 hours. We arrived at 13:30 and went to reception to pay for two days of car parking. We were told that the room was not ready and to come back at 15:00. We came back at 15:30 and was given the keys to room 112. On entering, the room was not made up and in a complete mess. It was reported to Reception and was offered a corner room with a limited sea view. This was refused as we had booked a sea view room. We asked if the room could be made up whilst we waited but the house keeping staff had gone home. Reception gave us another room with a sea view and we moved in.
2) Dinner was served by what looked like the maintenance man wearing his work clothes. He was the only waiter on duty. The next day we saw him cleaning the car park. I have photos but have not posted them.
3) Day 2 Dinner, the wine glass placed on our table was broken with a large chunk missing from it resulting in spillage when filling with water.
We have stayed here before with no complaints but this was not a good experience considering it is advertised as a 4 star hotel.
Jude
Jude (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月9日
Ursula
Ursula (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
Loretis
Loretis (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月4日
really good stay only down fall was dusty and no toaster but other than that would stay there again
真實旅客
4 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月2日
Dated rooms
The reception area looked amazing, but our room was very dated, dirty carpet, worn furniture and it was really hot in the rooms. Windows looked like they were falling apart. Corridor smelt like cannabis. You can hear the people in the next room talking. The location of the hotel was good but I wouldn’t return to this hotel.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月31日
One night stay
Standard room for a one night stay amenities was all good
martin
martin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
Wonderful stay
Wonderful stay again as second trip. Staff are so welcoming and helpful. Room was spacious and had everything we needed and more. Bar was inviting and reasonably priced Really very pleasant trip
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Just to break I needed
Dorothy
Dorothy (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月19日
Barry
Barry (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
One of the best hotels in Eastbourne…
Comfortable room ,good staff . Always a pleasure to stay there….
Barry
Barry (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Really friendly staff and upgraded my parents as it was there wedding anna
Carl
Carl (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月12日
Lovely old hotel stayed here a few times the breakfast is good and hot
Anthony
Anthony (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月8日
Great Stay
Great stay. Very friendly welcome. Room was perfect for our needs overlooking the pier so lovely views The staff were wonderful
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Christine
Christine (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Christine
Christine (4 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Brian
Brian (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Anita
Anita (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月28日
Overall feel was just very tired and felt the place needed better housekeeping standards
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月19日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
4/10 一般
2024年12月18日
Good location, kind staff but very outdated, dusty
Hotel reception looks lovely and staff
Were extremely kind and helpful, we got a seaview upgrade which was much appreciated however the rooms are very outdated and not very clean, the room was so hot and dusty we got really ill after the stay. Room temperature unbearable but they were unable to reduce the heat, when turning the fan on all the dust from old curtains sparse making us cough and ill. I would not return. Shame because position, reception and staff are lovely
VIVIANA
VIVIANA (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
kevin
kevin (1 晚友伴旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月26日
Charged a pcn for using their carpark, even though i paid the £8! Now fighting court action!! Dirty room, bedding and bath, i couldn't rate this place less.
Tanya
Tanya (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月25日
Cavendish
Did the job, no WiFi signal which was slight issue