Tap in bathroom wasn’t on tap
Water coming up thru sink hole in shower tray all black bits coming up
Toilet had sewage coming thru filling it wouldn’t flush
Buzzing sound all night on an off room 2033 needs serious repairs the tv hanging just on
Dave
Dave (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月9日
Miss L
Miss L (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月7日
Wow new modern lifts at The Grand!
Was very impressed with the new lifts, a big improvement from the old ones, our room was nice and clean, would have preferred a shower that can be held though as I don’t always wash my hair in the shower.
The staff were all very helpful too, very nice stay at The Grand
真實旅客
2 晚行程
Hotels.com 真實旅客評價
2/10 欠佳
2025年2月5日
Laura
Laura (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月4日
Very nice
We were actually surprised that we had such a nice stay after reading the reviews. You get what you pay for at the end of the day and we paid £40 for a twin room. It was clean and comfortable we got a lovely sea view and the shower was great. The only problem was the check in we waited about an hour in the queue as they required photo id and a lot of the guests checking in were unaware of it so it held everybody up, thankfully we had ours. We would definitely stay here again.
Carolyn
Carolyn (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月3日
Not clean but comfortable, long wait to check in
The wait for check in was so long, I believe we were there queuing for 50 minutes so bear that in mind. The room itself wasn't very clean, bits of dirt on the carpet and hairs in the bath.
But you get what you pay for and I definitely wouldn't pay more or stay more than one night.
The bed was comfy and the room had a nice sea view.
Victoria
Victoria (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月3日
Great location
Great stay at the hotel clean and good room. For a very old hotel it was perfect for two nights stay
CLAIRE
CLAIRE (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月2日
Chloe
Chloe (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
The grand grand.
Only stayed 1 night. But enjoyed it. Will definitely stay here again.
Kevin
Kevin (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月18日
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月13日
paul
paul (4 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月11日
Laura
Laura (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月4日
Brandon
Brandon (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月4日
Mark
Mark (1 晚行程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月3日
Bria
Bria (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月31日
James
James (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月30日
Great Stay at the Grand
Very nice hotel, very clean, great staff and very warm
Gareth
Gareth (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月29日
Good value
Debbie
Debbie (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月7日
Brian
Brian (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年12月3日
The grand hotel was crap to stay
Brian
Brian (4 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2024年11月26日
Severe weather conditions is no excuse
We woke on the morning of our booking to hear a severe weather warning being broadcast on national television. Storm Bert was due to hit Yorkshire that night, with the Vale of York being highlighted for excessive snow. When I tried to cancel or rearrange my one night booking I was told that I had past the free cancellation period. I pointed out that we would be travelling against official advice and that I believed that the exceptional weather conditions were totally out of our control. But no one would budge and I was told I would lose 100% of my booking fee. I believe this is totally wrong and Hotel.com should have done more to get a refund from this hotel. I did phone the hotel on the morning of my booking to explain the situation and the man I was speaking to, Joe, was sympathetic and said he would speak to the hotels management to ask them to waive the charge or allow me to book for another date. Joe said he would get back to me but it’s now 24 hours since then and I’ve still heard nothing from him. This is very poor and because of these exceptional circumstances I should not be charged or at least been offered the opportunity to book for another date.
Kenneth
Kenneth (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Weekend break
D
D (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月23日
Good location, good hotel
Good location both for railway station and event venue (luckily climbing the hills should be good for my waistline! Not a criticism, as the hills are unavoidable.).
Aside from that, hotel is fine, decent and comfortable - have stayed here before, no doubt will again.