Good friendly hotel. Very convenient for theatre. Great parking.
Lesley
Lesley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月26日
Abigail
Abigail (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月24日
Helen
Helen (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月12日
Deborah
Deborah (2 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月10日
Gerard
Gerard (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月8日
Good hotel for the Royal Shakespeare Theatre
The hotel is in an excellent location for the Royal Shakespeare Theatre. On arriving early on the day of arrival we were made to feel very welcome and advised by Reception that we could park in the Hotel free of charge before check in and they even offered us a free hot drink as breakfast was still going on that morning.
Check in was very smooth and the room was good. Just a couple of niggles that the TV signal kept going on and off and the fridge wasn't working but nothing very much to put us off to that degree.
Breakfast was very good and staff were very attentive.
However unfortunately the check out experience wasn't so good as additional service charges were tried to be applied. We queried these as it clearly says on the Hotel.com booking that the service charges are included, and as such they were then taken off.
So, on the whole we did enjoy it but the 'extra' service charges issues did take the shine off it a bit which was a shame.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月6日
Ivan
Ivan (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月4日
Annoying discretionary charges
Lovely hotel with polite and helpful staff. My biggest issue is the addition of “discretionary” service charges. While I understand tipping protocols, adding 5% to the room rate makes me cross and barely manages to scrape through the legal threshold of price transparency. I stay in Stratford upon Avon multiple times per year. This is the only hotel I have experienced this at and it will certainly discourage me from returning
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2024年12月4日
Not as comfortable as expected. the bed was not the comfiest. The furniture was bland. Bedroom windows were broken , the sash did not stay open. The continental breakfast was very basic. Only one kind of bread and pastry. The pastry was cold , no meat or cheeses.
It was an okay stay but not as good value as some other four star hotels in the same area.
bernadette
bernadette (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月3日
Kate
Kate (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月22日
A Winter's Tale.
Lovely warm hotel, well situated for shops, restaurants and the theatre.
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月13日
Great base for Stratford
This hotel is a very good choice for a Stratford stay. Attractively presented, good food and courteous staff.Located absolutely centrally for river walks, theatre, shops and free secure parking
真實旅客
2 晚行程
Hotels.com 真實旅客評價
8/10 很好
2024年11月2日
Beautiful hotel - Amazing food
We had a wonderful stay at The Arden. Reception were friendly and helped with our bags. The room was amazing. We booked a Delux room and stayed in 'Pine'. We travelled with our little girl and she had her own bed in the room. There was plenty of room for the extra bed.
Our bed was huge and very comfortable! The bathroom was amazing, I have never seen such a big bath!!
We booked breakfast and dinner and I'm so pleased ww did. The food was outstanding! I am gluten free and they took great care over each meal. There were great choices for our little girl and she enjoyed the food too.
Loads of choices for breakfast.
I highly recommend staying here.
Suzanne
Suzanne (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月1日
Warm welcome awaits at this lovely hotel.
A warm welcome from the friendliest receptionist (sorry we didn’t get her name). She looked after our bags while we had a delicious lunch in the brasserie.
Our room was lovely - clean and spacious with a lovely bottle of wine. Toiletries in the bathroom were lovely quality although from an eco point of view a shame to see so much single use plastic.
Breakfast was really good with a wide choice of fruits/cereals and pastries and a choice of hot food made to order.
Overall we thoroughly enjoyed our stay enhanced by every single member of staff being so warm and friendly. We will definitely stay with you again when we return to Stratford upon Avon.
Lisa
Lisa (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月31日
Paula
Paula (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月27日
The peace and quiet of our room, the very convenient location of the hotel and the courtesy and friendliness of all the staff
Roger
Roger (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月25日
Great location
Decent hotel in great location. Finding room can be a little confusing, and pillows definitely need upgrading - apart from that it was a good 1 night stay
Richard
Richard (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年10月20日
Whilst I can say the staff were extremely helpful and pleasant the room was definitely not worth the money. Tired room, with filthy bed throw, frayed cushions and a mattress with dips, it definitely wasn’t worth the money. Breakfast was excellent though. Overall very disappointed. I did email the hotel directly with my issues though never heard anything back.
Hannah
Hannah (1 晚浪漫旅程)
Expedia 真實旅客評價
8/10 很好
2024年10月16日
william
william (1 晚行程)
Expedia 真實旅客評價
6/10 不錯
2024年10月15日
Paul
Paul (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月14日
Friendly and very helpful staff. We had a great room - clean, comfortable and good amenities. Very helpful with a young baby.
Caroline
Caroline (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月13日
Gareth
Gareth (2 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月7日
Exceeded Expectations
The customer service was spot on from start to finish. We stayed 2 nights on a last minute getaway and the hotel didnt disappoint. We went away for a little break after our engagement. The hotel left a little plate with a treat on wishing us "Congratulations" which was a really nice touch. The cleanliness of the room and hotel overall was really good. The only thing that was to fault was the amenities holder in the shower was broken and the shower waste was slightly discoloured. Those are the only things. The rooms are really spacious, the bed was massive. Overall, we would absolutely stay here again and even thinking of booking a stay as a gift for relatives. Thank you