What a disappointment this hotel was, when I booked I registered my card as due to plans we knew we would need to make use of the 24hrs room service this was unavailable when we arrived even though advertised and there was no phone in the room. Our room was dirty with a stain on the side of the bath and the bedroom roof above the bed. On top of the wardrobe was filthy and had rubbish thrown up there and the bathroom floor was also dirty with earrings from the previous guests. Beside the bed was an old sink that had been boarded over but you could clearly see the waste pipes left under the counter. The swimming pool was a disappointment with the hot tubs and sauna not in use and the changing rooms smelling of urine. When we went for breakfast the next morning it was awful there were no clean plates or cups and the food was almost empty even though we were well within the time frame. I’m very surprised this is a 4 star hotel as every where we looked there was dirt and mess present and that includes the rest of the hotel not just our room. Must not take much to get 4 stars these days! would not use this hotel again.
Nicola
Nicola (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
David
David (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月24日
Sumeet
Sumeet (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月15日
Clive
Clive (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Zakkara
Zakkara (1 晚家庭旅程)
Hotels.com 真實旅客評價
2/10 欠佳
2025年1月3日
Jonathan
Jonathan (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月2日
Alexandra
Alexandra (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月1日
Pleasant stay just needs to some maintenance
Staff were lovely and friendly. Attentive. Helpful. Accommodating. Rooms clean but Property needs some attention. Leaking tap and toilet in bathroom. Kettle didn't switch off. Not enough cups for 3 people.
Not enough pillows. Only plug near mirror when using hairdryer not useable by hairdryer as bedside table glued to the wall making the plug inaccessible. Shower in spa freezing. Spa hairdryer not working. Room was comfortable and spacious and clean. hotel was quiet (it was new years eve) disappointed restaurant not open and spa not open on new years day. Car parking was free and plentiful. Would be useful to have an ev vehicle charger put in for customer use. Lampshades in bedroom need replacing. Carpet was clean and room smelt nice. More tea coffee and milk would have been nice .
Nichola
Nichola (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
Great stay
Amazing sauna and swiming pool condition and the water so warm and perfect overall
Ioan
Ioan (6 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月17日
Mark
Mark (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2024年12月14日
Anum
Anum (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
Colber
Colber (1 晚友伴旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
simon
simon (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月12日
Michael
Michael (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月11日
Andrew
Andrew (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年11月10日
Laura
Laura (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月10日
I had a room with leaking tap and 2 broken lights that don’t work and no heating it was cold in the room
Jodie
Jodie (3 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月9日
Lovely staff and rooms, very reasonable prices
Tia
Tia (1 晚浪漫旅程)
Expedia 真實旅客評價
4/10 一般
2024年11月8日
In the car park, the disabled bays weren’t regular disable bays. there was lots of bottles and rubbish all around the edges of the car park and on entrance to the hotel there was literally dozens and dozens of cigarette butts on the floor and it smelt of cigarettes. on our first morning we were woken up at just after 7 o’clock in the morning by member of staff she entered the room. It turns out that the lady who booked in the night before I didn’t mark as in properly and the lady thought it was empty we had no apology at all for being woken up that time in the morning also while we were there there was a police officer outside of room adjacent to our room we didn’t have an issue with the officer being there because he was obviously protecting someone but it would’ve been nice that a member of the management to have spoken to us and reassured that this is the situation you’ve got nothing to worry about. The room was dusty, but it hard a comfortable bed. We will not stay there again.
Michael
Michael (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月7日
Staff were amazing and a great help in sorting our disabled mothers needs.
Breakfast had a great choice and the food was nicely cooked.
Only negative is that the shower taps need replaced and were difficult to use in our room.
We had a very relaxed stay and felt totally welcomed.