Aircon leaked in the room. We were evacuated to another room whereupon the same thing happened again.
During the process of complaining
No manager has made any attempt to reach out and address these issues
Paul
Paul (1 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月24日
Eileen
Eileen (3 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月20日
Not great
Stayed for one night, hotel is on a very busy road with people and vehicles going up and down all night so as our room was on the front we were kept awake.
The staff in the check in desk were not helpful when we needed help with the tv and wifi and said it must be our phones and we would figure it out.
We were privided with more pillows when we asked.
Tea and coffee were kept in a cupboard which was a pain.
The carpet was stained and ild and tiles in the bathroom were cracked.
The water for a bath was luke warm at best.
The bar had limited opening.
On a plus point the room and bathroom were big as was the tv akd the bed was really comfortable.
Rhona
Rhona (1 晚行程)
Hotels.com 真實旅客評價
4/10 一般
2025年2月20日
Used to be good but I would now say avoid.
Great location for visiting London from the North. Secure Underground parking is £19.95 not £18 as advertised. Quick checkin to a lovely room. Comfy bed and lovely bathroom. Flat screen tv. On way to room I noticed a food offering advertised at least 4 times for Burger and a Pint. Went down to bar to order and was told it wasn’t available at that price. Complained and after having to go to front desk got the offer. Would only give me the offer on a beef burger and not on a vegan bean burger. Burger were very tasty. Great nights sleep. Went for shower ant 8am and no warm water. Due to engagements had to have cold wash. Told reception on way to breakfast 8.30 am. I went to work and my partner stayed in room waiting to have a bath. At 10.20 she was told there was an issue and they were looking for something to reboot. Heard nothing more so she went without her bath. Came back at 4pm and when I asked at reception they said it was fixed. Went to room and key been deactivated due to having booked two night seperately although was told when checking in they would sort. Had to trail back to reception. Hot water was working when we got in room to check but why did they not tell us earlier or leave a note to say so? Am staying another night as too late to go elsewhere so let’s hope things improve as I think it totally unacceptable to pay £135 a night plus £20 parking for a room with no hot water.
Damien
Damien (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月20日
Alciane
Alciane (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月14日
Enoch
Enoch (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月27日
Janet
Janet (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月24日
Andy
Andy (1 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2025年1月22日
It
It (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月21日
Very friendly staff
The team were excellent from the minute I arrived. Room was very clean and pleasant temperature. The only thing I would have liked was pillow protectors and feel the pool access could be included for the steep cost per night of the room. Convenient parking if a little pricey.
Aaron
Aaron (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月18日
Enjoyed staying at hotel. Clean, comfortable and friendly, helpful staff.
Would definitely return.
真實旅客
1 晚行程
Hotels.com 真實旅客評價
8/10 很好
2025年1月8日
Sue
Sue (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月4日
Very comfortable
Very polite and kind Staff. The breakfast was very delicious. There are bus lines that leave in the center that pass right in front of the hotel. We love the silence at the hotel.
GUILHERME
GUILHERME (4 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月30日
Didier
Didier (3 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月28日
Big thumbs up!!
Very good hotel, recommend!!
Our first time in London, good connection to public transport and to Gatwick Airport - couldn’t be better :)
And a big thumbs up to the service staff at the breakfast.
Madeleine
Madeleine (4 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月26日
precisa de pequenos ajustes
O hotel e antigo, a suite era confortavel e bem limpa, no dia que chegamos informamos a recepcao que o telefone e nem a conetictividade da tv estavam funcionando, ficatam de verificar....e nada aconteceu. Reclamamos novamente e mesmo assim ficaram sem funcionar durante toda estadia. outra queixa era a pia do banheiro entupida, demorava horas pra descer a agua
VALERIA
VALERIA (5 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月16日
Max
Max (3 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月1日
AnneMarie
AnneMarie (1 晚家庭旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月25日
Disappointing
No extra pillows or blankets in wardrobe as written on hotel description on hotels.com. Soap dispenser was snapped off wall, no shower head on the shower so was just a hollow pipe on the wall that shot out one powerful jet of water. Room was cold, no secure guest wifi. Parking restrictions aren't clear, paid online on the app, when asked hotel staff which car park was which, they couldn't advise.
Emma L
Emma L (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月23日
Staff it was amazing, highly recommended, good price for London
Juan
Juan (1 晚家庭旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月20日
Excellent hotel. Definitely best stay in North West London. Had great nights sleep. Highly recommend
Damien
Damien (1 晚商務旅程)
Expedia 真實旅客評價
10/10 完美
2024年11月5日
Binny
Binny (2 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月4日
While I thought the hotel was beautiful, the environment felt a bit stuffy. The staff was pleasant, but thats all. The room was maintenanced every afternoon, but there are issues wirh the structure and such that need fixed or updated.
Overall, good enough place. Good location for transportation.
chris
chris (3 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月4日
Great location to everything especially Wembley Stadium. Good bus and train routes.