This hotel was chosen for the gym and breakfast. The gym was closed for a large segment of my week (7 nights) there, and they ran out of food at least 30 minutes before closing. Now, to be clear, they had food - they just did not cook any with 30 minutes to close, because it appears they wanted to clean up and get out. Not sure why this would be a problem passed on to hotel guests. To be fair, this is a frequent problem with Holiday Inn (cutting corners), as I had the same problem in Chicago and Detroit. Here, in Sarasota, the issue was made worse when the front desk person (Lourdes) stated that food was coming out, after she actually got up and spoke to them - but the food never came out - then she promised me "a credit" for the inconvenience, and no credit was provided. So, I am left with the impression that lying is acceptable to hotel guests - and to each other, as the kitchen staff promised Lourdes that food was coming out (and never did). Who is in charge here. Crazy. Bottom line ... do not trust the posted service hours, and plan to come early - or risk not eating. As for complaining ... good luck with that.