6/10 不錯
2025年2月24日
Broken elevator and water features
I planned a gathering of elderly family and booked the hotel room and called multiple times as additional family members booked rooms. Each time reinterating that there were people with canes, walkers and a the 80 year old was in a wheelchair. Found out the night before that the elevator was broken and our rooms were on the 3rd floor. She rearranged them to a floor described as up some stairs to first floor as our only options. The staff was very helpful but the maintenance situation was very upsetting and I feel like there should have been some addition kind of compensation for having to call people to the hotel to Carry my 80 year old mother and disabled sister up the 2 full flights of steps including landings. Because of the elevator and then wasn’t even able to enjoy the hot tub that had no jets or the indoor pool that the heater was broken on. The hotel was clean and the staff was nice.
Kim
Kim (1 晚家庭旅程)
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