Second stay and will be the last. Once again, upon arrival, the room was freezing cold with the heat shut off. It was 20 degrees out and snowing. Took hours to warm up, but with no carpeting, the floor was like ice. Had to get up early to drive home and was told the hotel was OUT OF COFFEE! How is this possible?? Very poor management. Will not be back. The folks who gave this place a high rating must have very low standards.
NATALIE
NATALIE (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月14日
Angela
Angela (6 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月12日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
6/10 不錯
2025年1月9日
Okay
Checked in during a snowstorm- hallways were nice and warm, room was freezing cold!! The heater was located under a shelf in the bedroom, had to crawl underneath with a flashlight to adjust. The living area never really warmed up enough to be comfortable. Nasty communal products on the bathroom wall did not work but fortunately I had brought some of my own products. Had to clean up the living room chair that had some kind of dried crud on it. The bed was comfortable and the shower was hot though, so for an overnight stay it was adequate. Coffee in the lobby was good too, but skipped the breakfast. Would probably stay again for the price and location, hopefully we get a better room next time.
Natalie
Natalie (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月3日
First choice
Always my first choice for stays in Syracuse. Nice spacious hotel with free breakfast.
Colin
Colin (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月1日
Amelia
Amelia (3 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年12月30日
Our room
We have been staying here for the holidays for several years and have watched the property go down hill..
Will say the room was clean but very worn.
Harry
Harry (6 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年12月29日
John
John (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年12月21日
Christian
Christian (2 晚商務旅程)
Hotels.com 真實旅客評價
4/10 一般
2024年12月6日
Charles A
Charles A (2 晚家庭旅程)
Hotels.com 真實旅客評價
8/10 很好
2024年11月25日
Crystal
Crystal (1 晚友伴旅程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月12日
A positive outlook.
It was a nice stay. However, a few things that we believed needed some help. The door did look completely lock, the furniture could use an updating. There was 1 bed bug i found on my side of the bed. The employees did come to the room right away take the beddding away. They also asked if we wanted to switch rooms. We did, we did check for others. The halfway smelled stale. We did like the location. We did enjoy the breakfast. And would stay there again.
Fanella
Fanella (4 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年11月12日
Angel
Angel (2 晚行程)
Hotels.com 真實旅客評價
6/10 不錯
2024年11月5日
Dawn
Dawn (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月26日
No smoking except at front entrance 😐
Perfect for my purposes—had to change rooms on initial check in. First room was soiled (upholstery) and smelled unclean. Second room much better. One complaint is the staff regularly takes smoking breaks at front entrance which should be prohibited and gives a bad impression.
Walter
Walter (2 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月24日
A Relaxing and Pleasant Place to Stay
I have stayed at Cresthill Suites Syracuse many times and it is my first choice when a suite is available. I have never found anything negative about my experiences. The staff are quite friendly and professional.
John
John (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2024年10月17日
I Loved The View At Night, Very Peaceful Nd Quiet
Shaunaja
Shaunaja (1 晚友伴旅程)
Expedia 真實旅客評價
10/10 完美
2024年10月16日
Nicole
Nicole (2 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2024年10月16日
It's a nice place.
Gene
Gene (1 晚行程)
Expedia 真實旅客評價
10/10 完美
2024年10月13日
Perfect location
Sally
Sally (1 晚浪漫旅程)
Expedia 真實旅客評價
6/10 不錯
2024年10月13日
Nice stay
The space was adequate for 2 adults and a teen. We liked the kitchenette and breakfast. Took advantage of the all hours, free coffee area in the lobby. Room and bathroom were clean, however lots of cobwebs up in the ceiling of the kitchen.
Noticed immediately that the mirror light was out in the bathroom and called for a fix the first night. Reminded the lobby again about the Light the next morning. No one from maintenance ever came to replace the bulb.
Several soap dispensers were empty and the replacement bottles were nearly impossible to get open.
The heat and hot water were great after a chilly day in Syracuse!