we checked in just before 8pm,by then the only restaurant in the hotel was closing. so we had to go outside to get dinner. the hotel front office staff gave us directions to the nearby convenience store to buy food. she didnt lend us any big torchlights nor warn us that there were no streetlamps outside. my family of 3 adults were about to turn left to the main road(using my handphone torchlight to guide us),when my wife tripped over some kerb near the hotel driveway(in total darkness)and fell face down on the road. she got a deep cut on her left eyebrow,cut between her eyes,abrasions and bruises on her left knee,also her spectacles were dented n bent due to the impact! she was bleeding as we went back into the hotel lobby. we asked for some first aid from the same female staff who gave us directions. she gave us antiseptic lotion n box of tissues to stop the bleeding for that moment. since the cut was deep,we had to send my wife to the nearest hospital to get it stitched up. the female hotel staff booked a taxi for us to Yamanashi Hospital. the cut was stitched up n CT scan done. we returned to the hotel by taxi,about 1130pm. by then there's no more staff on duty.
the next day, we had to scale back some planned activities because of my wife's fall. this accident could have been avoided if the hotel driveway had some lights on and the hotel staff lent us some torchlights before we went out. after my wife's fall,none of the staff asked about her condition! lack of compassion!