I booked a courtyard room, as we both have trouble with stairs. Stupidly i thought it would be on the ground floor. Staff were very helpful and moved us to a terrace room, which was smaller, we didn't mind it was warm, but found there were two steps up the toilet and shower, this was a bit of a problem at night, one night i missed the step luckily i fell on the bed. The step was covered in parcel tape. On last day returned back and the room hadn't been serviced.