The service and condition of the hotel are very good. Except there was black stain (looks like mold stain) and yellow dots on the towel. It is totally unacceptable in such a high ranking hotel.
Great hotel right in the centre of Birmingham. Gorgeous interiors and friendly, welcoming staff. We used a nearby car park and got 50% off the price when we validated it at the hotels front desk. We will definitely be staying here again.
Leyla
Leyla (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月16日
Steven
Steven (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月15日
Beautiful hotel, with lovely touches such as chocolates in our room. Good quality breakfast. Good location.
Only downside for me was there was no where to get ready in the room with decent lighting and plugs.
Emma
Emma (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年2月14日
Heath
Heath (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
MR A P
MR A P (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
Beautiful hotel . Staff polite and curtious
Beverley
Beverley (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月8日
Best hotel in Birmingham
The Best in Birmingham
Shiraz
Shiraz (1 晚商務旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年2月5日
Patrick
Patrick (1 晚商務旅程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月31日
All good. Out room was ready so we got in early. Friendly, helpful staff
John
John (1 晚友伴旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月28日
Charlie
Charlie (1 晚行程)
Hotels.com 真實旅客評價
8/10 很好
2025年1月27日
Nearly all good
Excellent service all round let down by poor breakfast service and quality of breakfast far below the standard expected
philip
philip (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月27日
Lee
Lee (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
What a treat, will be back!
The service was fantastic from the moment we came through the doors. Nothing was too much trouble, the staff were pleasant and very helpful.
The hotel is gorgeous, I had serious bathroom envy. The decor in general was lovely. We managed to get seats in the beautiful bar, the cocktails are amazing.
Comfortable beds, a shower I didn’t want to get out of (although a steady hand is needed to switch between the settings) and a good selection of refreshments in the room.
This stay was for a birthday treat and we were not disappointed!
Natalie
Natalie (1 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
Excellent
Lovely stay, well looked after!
真實旅客
1 晚行程
Hotels.com 真實旅客評價
10/10 完美
2025年1月26日
6/5 stars
Our stay at The Grand hotel was spectacular. The staff were very considerate and helped us with every query we had during our stay. We were staying to celebrate our anniversary and so we were met with a bar of chocolate and a lovely note from the hotel on arrival. The room was also cleaned to a very high standard and we also got a great view of the city. The Grand made our stay even more special, and I would definitely come back to stay again.
Loren
Loren (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月25日
Michael
Michael (1 晚行程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月21日
Damian's stay
Thoroughly enjoyed our stay, the staff were super,friendly and helpful. Hotel was very clean the beds comfy and rooms nice and warm. Great size bathroom with a terrific shower.
A really great location too.
Damian
Damian (2 晚家庭旅程)
Hotels.com 真實旅客評價
10/10 完美
2025年1月20日
Perfect
Lovely hotel - beautiful building and great location. Great amenities including small fridge. Loved that the mugs in the room had character. Room was very comfortable - had an excellent night’s sleep. Would definitely stay again.